Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
14247 Someone from QLD thinks their gain is felt great to stick it vodafail at 23 Jan 2011 06:37:21 AM
I have been complaining to Vodafone about the lack of reception on both mobile phones and our Internet for about 5 months. The said they would do a some time of investigation and get back to us.
They never did so I rang the Telecommunication Ombudsman to complain. It took 20 minutes to lodge the complaint and Vodafone had 10 working days to get back to me or the complaint would be taken further and it would start costing Vodafone. Well 9 days later I recieved 2 text messages saying we could opt out of our contract. No phone call or anything. Couldn't have asked for a better result.
DON'T PUT UP WITH CRAPPY SERVICE. SPEND THE 20 MINUTES AND CALL THE OBUDSMAN!
They never did so I rang the Telecommunication Ombudsman to complain. It took 20 minutes to lodge the complaint and Vodafone had 10 working days to get back to me or the complaint would be taken further and it would start costing Vodafone. Well 9 days later I recieved 2 text messages saying we could opt out of our contract. No phone call or anything. Couldn't have asked for a better result.
DON'T PUT UP WITH CRAPPY SERVICE. SPEND THE 20 MINUTES AND CALL THE OBUDSMAN!
@06:33:26 We also go to keep both our phones :)
Good to hear of the gains though but seriously people IPhone is not the be all and end all. Do some research before buying mobile's think you;ll find other phones stack up better than the IPhone4.