Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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16898 Someone from NT thinks their gain is Released from contract no charge! at 22 Apr 2011 07:29:59 AM
It took approx 3 months and 1/2 a dozen phone calls, but finally got released from my contract at no charge. It was a long drawn out process - phone resets, new sim cards and then finally they looked into my signal and came to the conclusion they weren't providing the service they promised( no service all day @ my workplace even though it's on the coverage map). If you try and have some patience and follow everything they ask you to do to the letter , they don't have much choice. Also take names of everyone you speak with of each stage of the process, this helps! They don't make it easy for a reason- they want people to give up - perservere !! I an now blissfully happy with Telstra with excellent service and will never go back!