26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
Share on facebook
10295 Someone from VIC thinks their gain is $100 at 4 Jan 2011 12:30:24 PM
I received a text for my next bill (previously these texts were going to someone else's hone! Hello privacy breach! Anyhow, I digress) and nearly fell off my chair I thought I'd call them. After trying to download my bill and their site locking me out (happens ALL the time) I was still on hold. The high bill was due to extortionate roaming charges. Yes I had been OS but their garbage service meant NO WAY was I going to pay full price! $144 for a 20min ph call ( to a bank) is out of control. So once I got through, explained "Hell no, I'm not paying that" they went from "We can't give a discount" to..."I can give a 30% discount, but that's it.." to "ok 50% discount." I decided this was fine. The discount kept going up once I said "I refuse to pay this money for a company that serves up poo in a bucket and calls it service. I don't need this mobile, I have another and can't wait for this contract to be up! You can block my number now, put a note on your end saying 'customer will pay once has a response from the Telco Ombudsman." This is when they coughed up the higher discount.
The hold time might have been out of control (as is the norm!) but the O word works every time where valid.
Happy hunting kids! Never pay full price for crap service!!!