Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
10701 Someone from NSW thinks their gain is Excellent at 5 Jan 2011 04:33:44 PM
Well afters weeks of waiting I finally recieved a phone call from VHA yesterday and said i had 2 options.
1. VHA offering a credit to my Account
2. rip up my contract, I can keep my phone.
I choose Opt2......:), my contract has 10 mothns left on a $69 cap with an iPhone 3gs.
I'm just waiting for an email then I'm off to port my number to Telstra were the grass is greener.
well a few day later I go into Telstra shop at Erina and signed up for a new phone and contract, she said that the number would take 2 hrs to port over.
5 hrs later i got a call from Telstra saying that Vodafone had rejecting my porting! WTF, Telstra asked me to call VHA to sort out the mess.
So i call VHA on hold for 47mins and it turns out that they have my D.O.B. wrong and i need to fax it to bla bla number and it will take up to 72hrs to get fixed.
VHA what a joke of a company, I am now sitting on the Telstra network and swear blind I will never go back to VHA.
1. VHA offering a credit to my Account
2. rip up my contract, I can keep my phone.
I choose Opt2......:), my contract has 10 mothns left on a $69 cap with an iPhone 3gs.
I'm just waiting for an email then I'm off to port my number to Telstra were the grass is greener.
well a few day later I go into Telstra shop at Erina and signed up for a new phone and contract, she said that the number would take 2 hrs to port over.
5 hrs later i got a call from Telstra saying that Vodafone had rejecting my porting! WTF, Telstra asked me to call VHA to sort out the mess.
So i call VHA on hold for 47mins and it turns out that they have my D.O.B. wrong and i need to fax it to bla bla number and it will take up to 72hrs to get fixed.
VHA what a joke of a company, I am now sitting on the Telstra network and swear blind I will never go back to VHA.
5 Jan 2011 07:04:17 PM: As I understand it the telco's use "Billing Account Number" for Postpaid ports? So either telstra put though the port request incorrectly or your full of crap?.....
6 Jan 2011 02:38:24 PM: yeah that's right, prepaid ports can use the DOB to port the number, postpaid need an account/billing number. something here doesn't add up...
8 Jan 2011 09:33:16 AM: You can port with the date of birth through Telstra, just most CAs require the account number so that they know you're the owner of the service.
9 Jan 2011 01:57:37 PM: Porting is done with 2 or 3 bits of information these days. 1. Phone Number 2. D.OB & Finally Your Name