26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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10726 Someone from VIC thinks their gain is gold at 5 Jan 2011 06:15:01 PM
It is more expensive but as we don't have a home phone (our choice I know) we needed more reliable coverage, so we went to investigate telstra. while inside the telstra shop i rang vodafail to check my biller code number for the paperwork, waited online for 16 minutes before talking to someone. i told him what was going on and that we were leaving vodafail. he responded by saying "we know that there have been problems, how about giving us another chance?". how about no. then i got put through to vodafails cancellation team and waited on the phone for 6 minutes before the call cut out! what a surprise! the bloke at telstra was fantastic and our numbers were ported across as we sat there. fantastic service! like i said more expensive but at this stage well worth it