When I signed up with Vodafail they asked me if I wanted to transfer my old mob ph number over to them. I said yes as long as that didn't cancel out my contract with other provider as I still wanted some of the options they were offering. Vodafail assured me that in doing this it wouldn't cause a breach of contract and thus incur exit fees - I agreed to that re-inforcing to them that I didn't want to cancel the other contract, they again assured me there would be no problem. In the mean time I received a large account from other service provider and when I phoned them they said that this amount was an exit fee I explained to them what had happened. They advised me that if Vodafail would cancel my contract then they would waive the exit fee fully. Well there in lay the long drawn out process the first 2 times I called them was met with utter rudeness. Before I rang the 3rd time I decided to seek legal advice as to the legality of non-disclusure in contracts. I was told that the contract would be considered invalid if they failed to disclose contractual information. Armed with this info I rang Vodafail explained the situation for the 3rd time and told them of my conversation with my lawyer and the legal stance re this matter. I also said that if this problem wasn't resolved then the next move would be a legal letter demanding action and if necessary we were fully prepared to take them to court. Well they couldn't be more helpful they asked me what the exit fee was I told them and they said that they would get back to me. Surprisingly they called me back 20 mins later and said that they were willing to pay the exit fee of over $400 as for the problems with service delivery if they are unable to fix this then they will release me from my contract without incurring an exit fee. I strongly advise people to seek legal advice I got mine from the Victorian Legal Aid Service so it didn't even cost me anything at all.