26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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10764 Someone from VIC thinks their gain is got what I asked for. at 5 Jan 2011 08:31:27 PM
When I signed up with Vodafail they asked me if I wanted to transfer my old mob ph number over to them. I said yes as long as that didn't cancel out my contract with other provider as I still wanted some of the options they were offering. Vodafail assured me that in doing this it wouldn't cause a breach of contract and thus incur exit fees - I agreed to that re-inforcing to them that I didn't want to cancel the other contract, they again assured me there would be no problem. In the mean time I received a large account from other service provider and when I phoned them they said that this amount was an exit fee I explained to them what had happened. They advised me that if Vodafail would cancel my contract then they would waive the exit fee fully. Well there in lay the long drawn out process the first 2 times I called them was met with utter rudeness. Before I rang the 3rd time I decided to seek legal advice as to the legality of non-disclusure in contracts. I was told that the contract would be considered invalid if they failed to disclose contractual information. Armed with this info I rang Vodafail explained the situation for the 3rd time and told them of my conversation with my lawyer and the legal stance re this matter. I also said that if this problem wasn't resolved then the next move would be a legal letter demanding action and if necessary we were fully prepared to take them to court. Well they couldn't be more helpful they asked me what the exit fee was I told them and they said that they would get back to me. Surprisingly they called me back 20 mins later and said that they were willing to pay the exit fee of over $400 as for the problems with service delivery if they are unable to fix this then they will release me from my contract without incurring an exit fee. I strongly advise people to seek legal advice I got mine from the Victorian Legal Aid Service so it didn't even cost me anything at all.