26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
Share on facebook
10810 Someone from VIC thinks their gain is Excellent at 6 Jan 2011 07:03:32 AM
Lodge a complaint with the ITO. Vodafone rang me this morning (06/01/11) and without any hesition let me out of my contrct early with no charges and credited my internet bill as I hadn't been using the internet. Very happy with the result, and now I can go with another carrier.
7 Jan 2011 07:14:35 AM: if you don't mind me asking how long did it take to hear from the TIO once you lodged your complaint....??
8 Jan 2011 12:56:44 PM: within a week, it was very quick. You submit your complaint to the ito and then forward it to a department in vodafone and then they call you. The best thing to do is be polite and state what you want, they are really nice and very helpful