Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
10811 Someone from NSW thinks their gain is Acceptable at 6 Jan 2011 07:05:48 AM
I had called Vodafone a number of times complaining about poor reception and call dropouts, particularly about inconsistency, where I'd have service in a location one day, but not the next. In general terms I kept being told to update my software on my iPhone 3Gs, despite my assertions I was already on the latest versions of everything.
With the netowrk getting worse and worse I tried three times within a week to contact the call centre with long wait times, so I gave up. Afte giving up on Voda I wrote a complain to the TIO via the TIO website. I explained my concerns with good detail and suggested the resolution I wanted was to be let out of my contract, explaining that I was happy for Voda to take my handset back, even though I'd had it for half of the contracted time.
Voda's resolutions team contacted me in response to the TIO complaint and in one phone call agreed to let me out of my contract, whilst keeping the phone and having it unlocked for free too.
I saw this as a good resolution, although a little disappointing it had to get so far. I had been a long term voda customer and was very happy with them until recently. It's disappointing the only way I got any action was to go to the TIO, when it seemed so easy once I'd made the complaint official. I've since helped a number of freinds get out of thier contracts too.
Also worth noting that now when you call voda and they have long wait times, the system offers to call you back when the queue calms down - if that option was around when I initially had to wait for hours with no response, I may well have been saved the trouble of using the TIO.
With the netowrk getting worse and worse I tried three times within a week to contact the call centre with long wait times, so I gave up. Afte giving up on Voda I wrote a complain to the TIO via the TIO website. I explained my concerns with good detail and suggested the resolution I wanted was to be let out of my contract, explaining that I was happy for Voda to take my handset back, even though I'd had it for half of the contracted time.
Voda's resolutions team contacted me in response to the TIO complaint and in one phone call agreed to let me out of my contract, whilst keeping the phone and having it unlocked for free too.
I saw this as a good resolution, although a little disappointing it had to get so far. I had been a long term voda customer and was very happy with them until recently. It's disappointing the only way I got any action was to go to the TIO, when it seemed so easy once I'd made the complaint official. I've since helped a number of freinds get out of thier contracts too.
Also worth noting that now when you call voda and they have long wait times, the system offers to call you back when the queue calms down - if that option was around when I initially had to wait for hours with no response, I may well have been saved the trouble of using the TIO.