Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
10972 Someone from NSW thinks their gain is Appeciated at 6 Jan 2011 06:36:48 PM
After constant coverage and call drop issues, and a lack of action from Vodafone I contacted to TIO. VF's TIO resolution team contacted me today, ironically they couldn't get through on my mobile because I didn't have coverage and called my landline today. They instantly offered to let me out of both contracts: one has iPhone 3GS and 10 months still left on contract and the second is iPhone 4 with 23 months still on contract. They have let me keep the iPhone 3GS (no cost) and I offered to return the iPhone 4. They have unlocked the 3GS and said they hope I will one day want to return to VF. I called back 20 minutes later and it was all completed. I thanked them for their assistance and felt a lot better about them as a company. I have gone to Telstra as I am in a regional area it is the only viable option. I wish I hadn't had to go to the TIO to get the result that I needed but I do appreciate them resolving it so quickly without fuss or argument.