26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain


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11014 Someone from NSW thinks their gain is Excellent at 7 Jan 2011 06:39:43 AM
Im a Vodafone Mobile Broadband Customer, and im Satisfied with the service.
Its not fast I admit BUT at the cost "$99 for Modem Incl 15gig to use over 12 months", what more could you want.
I was on dial-up with Pacnet and if you think Vodafone is BAD "TRY THEM".
In this world you get what you pay for, no free rides, OK
SO PLEASE KEEP COMPLAINING. IF YOU GET A RESULT I'LL BE ON CLOUD NINE WHEN THE SPEED INCREASES.
7 Jan 2011 06:47:08 AM: I agree, Im also a customer and I went and bought the same $99 pack.
I didnt even want the modem, just the 12 month 12gig recharge. The modem I will keep for a spare, maybe I'll activate it sometime in the future and use the 3gig included.
It was too cheap to pass up, all you people complaining - keep it up!