Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
11289 Someone from VIC thinks their gain is Great to be honest at 9 Jan 2011 07:49:39 AM
My issue was from back in august'10 an was resolved by late oct!
Basically I had network issues and they kept blaming my handset. Through out my dispute with vodafone I received many comments which suprisef me like "do you have another handset?" I said no, vodafone the asked "Could you borrow a phone from a friend for a few days?" I lost my mind at that statement as a multiple million dollar company would stoop so low! I had also been left on hold for hours at a time. One particular day my call from my handset was on hold for 2.5 hrs, while my phone was on hold my wides got through in 20 minutes. From this I suspect that thier system is designed to detect accounts with issues and divert to a line with no or little staffing hoping the customer will just give up!
In the end I managed to get 3 months free for all of my sevices (3 mobiles and a mobile Internet) on the grounds that there was insuffiecieny coverage for me to run a business on. Then after thier investigation was completed they released the remainder of my contract ( about 7 months worth) and unlocked my phones even released outstanding payments.
If you try to talk to anyone try and speak to the loyalties department as they are based in Australia and a genuinely more help than their foreign counterparts(I won't even comment on their level of service!!!!!!' wink wink).
No I am with relates and can't complain this far, it's been a little over 2 months but I am getting the service I am paying for!
Good luck and try the loyalties guys, they helped me.
Basically I had network issues and they kept blaming my handset. Through out my dispute with vodafone I received many comments which suprisef me like "do you have another handset?" I said no, vodafone the asked "Could you borrow a phone from a friend for a few days?" I lost my mind at that statement as a multiple million dollar company would stoop so low! I had also been left on hold for hours at a time. One particular day my call from my handset was on hold for 2.5 hrs, while my phone was on hold my wides got through in 20 minutes. From this I suspect that thier system is designed to detect accounts with issues and divert to a line with no or little staffing hoping the customer will just give up!
In the end I managed to get 3 months free for all of my sevices (3 mobiles and a mobile Internet) on the grounds that there was insuffiecieny coverage for me to run a business on. Then after thier investigation was completed they released the remainder of my contract ( about 7 months worth) and unlocked my phones even released outstanding payments.
If you try to talk to anyone try and speak to the loyalties department as they are based in Australia and a genuinely more help than their foreign counterparts(I won't even comment on their level of service!!!!!!' wink wink).
No I am with relates and can't complain this far, it's been a little over 2 months but I am getting the service I am paying for!
Good luck and try the loyalties guys, they helped me.