26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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12124 Someone from VIC thinks their gain is Good Outcome at 11 Jan 2011 05:43:43 PM
I am a business customer with Vodafone and rely heavily on my calls to make money. I am using an Iphone and am continuously having call drops, which in turn effects my productivity and is more of a pain than anything.
I was speaking to an Aussie chap by the name of Graham at the call centre which I believe is in Tassie.
I must admit was angry and was at the stage where I wanted out of my contract due to the continued issues with my calls dropping. He was actually probably the most helpful consultant I've ever spoken to at a call centre. He copped my anger which was not directed at him, just the bloody network. He stepped me through an option which I didn't know was possible, to switch the Iphone to 2G. He explained the data speeds would be a lot slower but would help at least with the call drops. I must admit I was skeptical but he sounded genuine in what he was saying and also indicated that parts of Melbourne would be improved over teh coming months. So I gave it a go. I've been using my phone for calls on 2G for several days now and would you believe it. I have no call drops!!, except if I know I'm going through a black spot. So apart from the data side of things something so simple has impacted me in a positive way. I take my hat off to the chap that helped me.
11 Jan 2011 07:09:34 PM: He just saved his company some more money by not losing another customer, and you fell for his BS. Ring the TIO and get out of your contract - you pay for the data which you cannot get - Vodafail don't go about you.
11 Jan 2011 07:16:24 PM: Granted the service is not 100% but I am still using it and I am still saving more that what I was paying with Telstra.
11 Jan 2011 08:10:07 PM: I can't see how you much different it would be. Telstra is superior over all the other telcos combined. I got out of my crappy vodafone contract. I pay $20 a month LESS and I get the same call credit on my cap at cheaper call rates and I get 1GB data now instead of 750mb.

Vodafone can go suck a fat one and I hope they go bankrupt
11 Jan 2011 08:10:56 PM: I am now with Telstra, for the record...I forgot to mention.
13 Jan 2011 12:42:08 PM: I new telstra cap is heaps better. $50 p/month iPhone 4 32gig plan with 4 gig p/month for $80. Laughing
26 Jan 2011 07:41:51 PM: @11 Jan 10:10 Cheaper then $45?