26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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12198 Someone from VIC thinks their gain is Great... I hope! at 12 Jan 2011 07:41:18 AM
I have been with Vodafail since July 2009 and have had nothing but problems with them. Countless calls to them to try and resolve the problems, hours of life lost while on hold, next to no coverage at home (15km from Melbourne CBD), constant call drop outs, no data coverage... the list goes on.
After seeing the news about this website and people taking action I contacted them again yesterday and have canceled my contract. If the above problems are happening with you, contact V and ask them to investigate the problems, they did that with me and concurred that I am in a poor signal area for them (which is the case in most areas of Australia) and therefore I am free to leave the contract with NO cancellation fees, these are waived when I return my handset. Today I will go about signing up with a real provider and look fwd to a hassle free telecommunication future. Give it a crack, you have nothing to loose and everything to gain!