26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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12556 Someone from VIC thinks their gain is Pretty Damn Fail at 14 Jan 2011 12:39:36 AM
Was on the phone for 1.30Hrs (1555) and Amradhah answered my call at 8PM today (13th). And ask me to set the Operator selection to Manual (which I have done already after reading some post on the internet) with no gain. And asked me 3 calls which I've made (number, date and time) and dropped. Then said one of their technician gonna contact me in 5 business days to investigate and after another 2 business days another call to inform me the result. If they find no signal then I can exit the contract, she said. I refused to pay the bill till this resolved and she credited the account for this month.

Well seems like some gain. But I want to leave Vodafone.
14 Jan 2011 09:13:46 AM: I had exactly this experience but it took me one month to get to this point. It's been 5 days today and I still havnt heard from the technical department. Have you? Have lodged a complaint with the tip but they won't do anything for another 10 days. Very fed up and don't understand how vodafone is still in business!?
14 Jan 2011 09:14:48 AM: TIO. Not tip
21 Jan 2011 09:17:51 AM: Those techy people **don't** call you back, don't waste your time on that. Go straight to the TIO. I was out of my contract after 5 days of emailing them :) I'm now so happy with Telstra I want to hug them (which is something I thought I'd never EVER say).