26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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12592 Someone from VIC thinks their gain is Pretty good at 14 Jan 2011 10:17:56 AM
Ok, so after hearing about the privacy leak, and the network dramas I've been having for the past for 4 months... I called Vodafone, to discuss the fact that I wanted to break my contract.

Over the course of 5 days, being transfered multiple times to different departments, people, management, and to add to the frustration, regular drop outs while on hold, I finally got onto an agent who advised me that after following all their troubleshooting steps that I was able to break the contract, waiving my $540 termination fee, and all I'd have to do is either return my iPhone or pay it out ($130).. during this discussion, the line dropped out.

Few minutes later I had received a SMS saying that they acknowledged the line disconnected, and that I would get a call back. Didn't receive it. So i called again.

Finally after waiting ages go through, the new agent advised that there were no notes/record of my previous discussion. Wasn't good enough.

I spent 1.30 mins arguing with him, telling him that I wanted to cancel my contract like the previous agent had promised. After putting me on hold, and speaking to his manager back and forth, they decided that they were happy to terminate my contract, waiving my termination fee, but I had to pay $200 for my handset. I refused, and finally convinced him that I was only willing to pay $130 as promised by the previous agent.

They agreed.

Now in all this, ultimately a termination of contract was ideal for me, but at the moment I don't have time to shop around for another carrier, and port over my number, so I explained to the agent that after being a customer of vodafone for 12 years, that after all this, they were willing to let me go? I said to him that I am willing to continue on being a customer for a few more months in hope that their network issues will resolve, and the $540 termination fee that they were willing to waive, is to be applied to my bill over the next 6 months... IT WORKED.

My plan of action is... after 6 months (when my contract ends) I will thank them very much... and sign up a new contact with a different carrier (and hope to get my hot hands on the new iPhone 5 when it's released) ha!
14 Jan 2011 11:16:50 AM: Good work! And good luck with their service over next two months :s Surely it has to improve sooner or later!
16 Jan 2011 01:54:49 PM: I do hope you have a written record of this - otherwise you may find that it never happened according to Vodafone. It will be your word against a call centre.
26 Jan 2011 07:38:04 PM: The $540 credit bit gets me...um good work mate!