Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
12905 Someone from VIC thinks their gain is Good enough for me to give them another go... at 18 Jan 2011 09:04:50 AM
With 5 months to go on my contract, today I rang up, was on the phone for just over an hour, and came out with:
- free upgrade to a new handset. (My iPhone 4 is getting delivered in 5-7 working days, and I get to keep the old one, which works fine - hellooo ebay!)
- waived the fee for breaking my contract
- the first 3 months of the new contract completely free
- $10 discount on the $69 plan, each month for the full duration of the new contract
I'm pretty happy with the result, especially as I was lucky enough not to have had the same level of problems that many of the people here have experienced.
I actually believe them when they say they will upgrade the network, because so many regulatory eyes are on the company now, there is no way wthey will get away with sub-standard service going forward.
Fun fact: While I was on the call to Vodafone(from a land line) it dropped out twice, and the same call centre consultant called me back within minutes. That's decent service.
- free upgrade to a new handset. (My iPhone 4 is getting delivered in 5-7 working days, and I get to keep the old one, which works fine - hellooo ebay!)
- waived the fee for breaking my contract
- the first 3 months of the new contract completely free
- $10 discount on the $69 plan, each month for the full duration of the new contract
I'm pretty happy with the result, especially as I was lucky enough not to have had the same level of problems that many of the people here have experienced.
I actually believe them when they say they will upgrade the network, because so many regulatory eyes are on the company now, there is no way wthey will get away with sub-standard service going forward.
Fun fact: While I was on the call to Vodafone(from a land line) it dropped out twice, and the same call centre consultant called me back within minutes. That's decent service.
18 Jan 2011 05:10:28 PM: Don't hold your breath waiting for the new phone and essentially you are still paying for a service that is not working, so you are still behind - $10 in front per month - but still behind.
26 Jan 2011 07:22:54 PM: Why poo on an awesome generous result? What's wrong with you 7:10?