26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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12952 Someone from VIC thinks their gain is Let out of contract at 18 Jan 2011 07:27:20 PM
Just short of 2 months into a 24 month contract.....complaints and hanging on line to vodafail re: no service & drop outs....with no result....put in complaint to TIO 6th Jan & received a call from Vodafail rep on sunday 16th Jan....lovely young man...spoke Australian....admitted I was in a bad service area and I was let out of my contract....giving me my Account number so I can port my number to another carrier....just have to return my hanset...so great out come...!!

My son has a vodafone prepaid....doesnt use it that much....so paid the $25 to unlock his phone....needed to call vofafail to get his details and account number so I could port his number to another carrier & surprise spent over 1 hour waiting for vodafail to answer....gave up....tried again today & just 20 mins....rang AMAYSIM....answered and spoke to an lovely Australian lady within 1 minute....she was great and within 1.5 hours they had ported my sons number....now thats what I call customer service.....!!