26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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13145 Someone from NSW thinks their gain is POOR at 21 Jan 2011 05:54:05 AM
I had to wait 3 months till the end of my contract before I spoke to some incompetents in a call centre who had to investigate my coverage, after waiting 6 months to investigate my alleged "service coverage GAP" I went online myself and referred the call centre officer to the map and it was eventaually agreed by the call centre officer in INDIA to terminate my account. They wanted more then 6 months to investigate why my service kept failing with the usual advice to reboot, get a new sim card, forced reboot of the iphone. It remains that there is alot of area's where VODAFONE does not cover 3G and only does 2G and you still dont get adequate service. I spents hours and hours on hold to Vodafone, only to be passed from one incompetent to another due to one operator not working in the correct dept. It appears when things became to difficult they send you to other depts. Im sure they must sit in a call centre and just swap colleagues and laugh at a customer getting frustrated. A continual advisement of the TIO onbudsman appeared to be the only way of getting out of the contract and alot of sucking up and grovelling to the operators.