Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
14233 Someone from TAS thinks their gain is good at 23 Jan 2011 03:22:56 AM
I feel that all mobile phone companies need to lift up their game, not just Vodafone, but also Telstra and Optus as well.
Where I live Telstra I am lucky to get 2 bars, and it drops out, sane with OPTUS, until the new towers in the area are switched on. My vodafone sim card on the other hand is usually on full signal.
I do mystery shopping and can say many call centres need to lift their gain, once a business wants to move their call centre off shore, then they are going to run into issues. Telstra had call centre staff ill trained, I was transferred to a business consulant over seas, who could not even tell me the business plans. The next day I called the customer service team and all I heard was people talking in the back ground, with me saying hello, hello anyone taking my call this happened a few times and I told Telstra complaints if I ran a business like this I would be broke.
Back in the days, when Vodafone had their main Australian call centre in Hobart, they had superior customer service, and should think of moving it back, and treating staff with dignity, not like what I had seen in a few posts.
I have conducted many visits on many places that sold mobile phone, have only ever came across one rude and arogant sales agent, and none of them were vodafone staff. All the Vodafone staff I had came in contact with were so professional, warm and friendly.
Where I live Telstra I am lucky to get 2 bars, and it drops out, sane with OPTUS, until the new towers in the area are switched on. My vodafone sim card on the other hand is usually on full signal.
I do mystery shopping and can say many call centres need to lift their gain, once a business wants to move their call centre off shore, then they are going to run into issues. Telstra had call centre staff ill trained, I was transferred to a business consulant over seas, who could not even tell me the business plans. The next day I called the customer service team and all I heard was people talking in the back ground, with me saying hello, hello anyone taking my call this happened a few times and I told Telstra complaints if I ran a business like this I would be broke.
Back in the days, when Vodafone had their main Australian call centre in Hobart, they had superior customer service, and should think of moving it back, and treating staff with dignity, not like what I had seen in a few posts.
I have conducted many visits on many places that sold mobile phone, have only ever came across one rude and arogant sales agent, and none of them were vodafone staff. All the Vodafone staff I had came in contact with were so professional, warm and friendly.
23 Jan 2011 03:07:28 PM: I do not agree with your comments about call centres. It depends where the outsourced call centres are. I work for an Australian mobile provider (can't disclose which one due to agreements signed and the likes) from New Zealand, and we're the only people who actually do our jobs. Everyone else just transfers to another department when it's their job to deal with the customer. The majority of the call centres for this telco are in Australia, except for customer care who are in the Philipines and can't do their jobs, some sales people who are in Fiji and aren't too bad and us doing Mobile Activations and Deliveries from New Zealand.