26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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14509 Someone from NSW thinks their gain is sweet as at 24 Jan 2011 07:54:18 PM
Extemely liberating to call up and cancel 2 mobiles and a broadband package..

Simply told them that i've spent god knows how much time on the phone with them..that they are in breach of contract... that i will not pay any outstanding or future bills and i would fight them tooth and nail via the DFT and TIO and then just for fun...

Walked into telstra and vodafone...
Said i wanted 2 iphones and a landline with broadband... all unlimited...

Basically optus said $99 pm for each one with unlimited calls(few exceptions) and decent broadband allowance...

Telstra wanted $148 for the landline and their definition of unlimited was telstra lines only... everything else is extra at a pretty penny too... They would give me 10 GB opposed to optus's 500gb...

So i said why the fuck would i sign up with that? Oh i don't know the sales rep said...

So far so good with optus but i won't hold my breath.
24 Jan 2011 08:06:29 PM: what the fuck? telstra have $159 landline with 200gb of adsl. you can ring any number/network unlimited. Plus you get the t-box. their unlimited mobile is $129per month and i would rather pay the extra $30 a month and be stuck on optus' shit network with numerous flat spots and dial up speed broadband.
25 Jan 2011 07:54:47 AM: "So i said why the fuck would i sign up with that? Oh i don't know the sales rep said..."
Did the sales rep say: "so you don't get stuck in the same mess as VF"?
26 Jan 2011 06:42:59 PM: Whatever you do, do it short term. Keep your options open. Pay for your luxuries. The industry changes so fast.