26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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14583 Someone from VIC thinks their gain is so good! at 25 Jan 2011 11:59:27 AM
I have only been with vodafone for a couple of weeks (new iphone, 24 month plan) and yet get no service at work at all. I called numerous times within the fist couple of days of my contract and was told a variety of things (you need to wait 2 months, wait 5 days, swap your SIM, we will offer you free stuff etc etc). In the end I was so angry that I submitted a complaint online with the TIO.

Today I just got a text from Vodafone saying:

"Hi Vodafone has agreed to your request re TIO complaint to waive your Voice commitment due to coverage issues. Letter to follow with full details however you may port out/ cancel as of today. Kind Regards Vodafone Resolutions"

YIPPIE!!!! I am freeeee!

I would STRONGLY recommend to anyone, even if you have only just signed up, to try and solve your issue through Vodafone first (document everything they say to try and resolve your issue) and then if you get the same stories I did then go straight to the TIO. The process was so quick and the resolution exactly what I wanted.

Thanks to this web site for putting me onto the TIO, I wouldn't have known to do that otherwise :)