26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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14726 Someone from VIC thinks their gain is Y Gen Resolutions: U R free 2 go at 27 Jan 2011 09:47:36 AM
Had complained about service in three addresses. Lodged an online complaint and was offered 2 months credit. Said I wanted out and they wanted to investigate for three weeks. I then lodged a TIO complaint; they had until 24.01 to rectify the situation - heck even call me. That didn't happen, so I called the TIO again.

Have not received a call but got an SMS today from VF saying they will agree to my TIO request and I can wriggle out of my contract today. Will call India one last time to action my erm... SMS notification.
27 Jan 2011 02:04:14 PM: Finally got in touch with the Cancellations department. I had never got the chance to talk to Resolutions department. No need - I quite prefer the main call centre.
They answer the phone and call you back. Many thanks to them!