26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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14740 Someone from NSW thinks their gain is Surprisingly Good!! at 27 Jan 2011 12:35:13 PM
I actually had a GOOD experience with Vodafone, so thought I should post it here (having posted a very bad experience last week!).
I noticed a call on my bill to Vodafone (1300 number) which I thought was wrong - so I called Vodafone, and my call was answered in under a minute. And then a very friendly lady explained that 1300 calls aren't covered under my (so-called) "infinite" cap. But because I made a mistake she struck it off my bill (!!!) and just made sure I understand my "infinite" cap for next time.
A small win.
27 Jan 2011 03:51:05 PM: Hi. Good story - good on you for following it up! I've gotta say though this "1300 isn't a 13 number" business is verrry misleading. My contract and their website repeatedly refer to 13, 15 and 1800 numbers being "included" within caps, and having just checked the fine print, I can't see anywhere they list 1300 numbers as being calls excluded from caps. Most people don't know that 1300 is different to a 13 number - after all, it *does* literally start with 13. I'm glad you had a good experience here - you were proactive and got it resolved - but charging 1300 numbers separately, without specifying them clearly and upfront as excluded calls, is deceptive and misleading. That practise needs to stop.
30 Jan 2011 04:57:49 PM: Come on, if vodacrap cant lie, cheat and steal, how will they continue to make money? They certainly cant make ends meet being paid solely for the catual services supplied!
2 Feb 2011 10:31:18 AM: I also had big charges on my home phone for 13 numbers all to Vodafone! All those 1 hr long holds added up to almost $10.00! Called Vodafone and said I wanted a credit of $10 since it was their phone calls I was paying for....they agreed to credit me for those calls so don't take this lying down!! Regarding my Blackberry sent for "repairs" as expected they didn't repair it and sent a replacement to the store where I left it AND they still haven't notified me to pick it up. Waited 1 hr for tech support who at least confirmed it was sent to the store...The rub is the Sydney George street store doesn't answer their phones and their "voicemail box" is always full! Been too hot to go there to see what is going on.
2 Feb 2011 12:01:51 PM: okay I myself have had a lot of issues with vodaphone but keep it real. If you can't read a contract thats noone elses fault but your own 27 & 30 Jan. If I buy a Happy Meal I expect burger fires & drink. I don't expect to have listed all of the things I'm not getting. Most people don't know that a 13 number is different than a 1300 number? How is that anyones fault but theirs?