26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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14772 Someone from VIC thinks their gain is Spiffing at 27 Jan 2011 05:45:32 PM
I lodged a complaint with the Ombudsman regarding my poor reception. Within a few days, Vodafone made a call to me and very politely and respectfully allowed me to leave my contract free of charge. In fact, my account has now been credited a mystery $20...!

I ported to Optus expecting slightly better coverage, and can now safely say I long for the days Vodafone were simply disconnecting my calls. With Optus I cannot even make a call, let alone download apps or send pxts. Optus have since confirmed for me that I live in an "Optus dead spot" and that I should just turn my 3G off.

Sorry Vodafone. I miss you. You are apparently the better of two evils. Forgive me?
27 Jan 2011 08:43:59 PM: Bugger. I had tested the Optus network via my Virgin mobile broadband - twas pretty slow in some parts. Just ported to Telstra today. I asked "do I get any bonuses?"
"No" was the answer. And with that, I knew that I was in for just good service - four bars of it (3G). Previously, it was 1 bar of AU here, 10km to the North.
28 Jan 2011 10:32:42 AM: @ OP that is a bugger!!!

I think Optus have a 30 day return no questions asked if you are unable to get reception..........you may want to check with Optus unless, of course, you are over the 30 day period!!!
28 Jan 2011 02:40:36 PM: all contracts have a cooling off period - get out nw
1 Feb 2011 09:24:18 AM: You should be able to get out as apparently telco's guarantee coverage at your home address - but apparently thats the only place they 'guarantee' coverage! I have just lodged with TIO who said that what vodafone was saying about only the home address guarantee was correct sort of but it was a grey area! (it was them that told me this information to which I responded - I have a landline at my home addy so why would I sign to a network that only gives me coverage at home??) Anyway if thats what the TIO say - that home should be guaranteed then you should be able to cancel with optus at no charge to you! GOOD LUCK btw about to go to telstra to look at their plans, coverage is important to me!!