26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
Share on facebook
15019 Someone from VIC thinks their gain is Freed from contract at 31 Jan 2011 05:16:07 PM
Contacted the TIO!

Don't bother going to Vodafone directly as the Indian call centre and network team will spend weeks getting you to perform timely tests on their network.

Within 3 days of contacting the TIO, a lovely lady from Vodafone's consumer relations team called and offered to cancel my contract free of charge - with the option to purchase my phone or send it back.

She even told me if my husband wanted "out" as well, not to bother going through Vodafone channels - she recommended going straight to the TIO.

Bottom line? Lodge complaint with the TIO if you want to get out of your contract.
2 Feb 2011 07:48:37 AM: The only lovely people I spoke to had Indian accents.
The best the Australian team could muster was to send an SMS.
3 Feb 2011 10:11:32 AM: Hold your ground- you can easily get the phone for free and unlocked if you persistant!