26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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15084 Someone from VIC thinks their gain is Happy to now be Vodafone free! at 1 Feb 2011 08:49:41 PM
Called Vodafone customer care Monday 24th Jan to request being released from our contracts 8 months early (both my husband & I had our phones with them) due to network issues including constant call dropouts, message sending failures etc. Calls dropped out 3 times whilst doing this! Was told they would investigate & get back to us by Friday 28th Jan. No word by 5.30pm Friday so completed online TIO complaint form, received a call from Vodafone Monday 31st Jan which dropped out again before they could speak to us, so they then sent us a text saying we were released from our contracts & free to go. Happy days!!
Very pleased with the speed of the process once TIO were contacted. Thoroughly recommend going along that pathway!