Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
15238 Someone from NSW thinks their gain is Awesome at 4 Feb 2011 11:35:54 PM
15234 Someone from NSW thinks vodafone is complete fail at 4 Feb 2011 10:13:49 PM
So voda is out in Merimbula, Pambula, Eden and surrounds. Has been since about 5PM this afternoon. We are talking an area of about 70km wide... Pathetic.
4 Feb 2011 10:31:12 PM: Yep, seems you are not alone:
"East Boyd
Timbillica Hill
Batemans Bay
Bega
Eden
Narooma
Bodalla
Cobargo
Quaama
Wolumla
Merimbula
Cullendulla
Bergalia
Kianga
Dignams Creek"
"From 04/02/2011 17:50pm AEDT customers in the South Eastern regions of NSW may experience problems accessing voice and data services. Vodafone Reference TT495549"
http://vodafone.custhelp.com/app/answers/detail/a_id/3730
Vodafail.com Moderation Team
5 Feb 2011 01:28:18 AM: That might be due to the storms down there,
http://www.bom.gov.au/products/IDN65156.shtml
meanwhile as I drove from Brisbane to Campbelltown 1024 km 14 hours I:-
Checked into Foursquare 47 times uploaded 17 photo's
Checkeed into Facebook 18 times and uploaded 9 photo's
Videocalled on Skype for 27 mins
Talked on the phone for 2 hours 35 minutes
Sent 24 SMS and MMS messages
and generally had no issues whatsoever
My iPhone 4 has been IP blocked from posting here DUE TO THE EFFICIENCY OF THE VODAFONE NETWORK at posting from various locations AND I did speedtests which show that Vodafone is easily a match for Telstra , speedwise.
Stick your fingers in your ears like a two year old and yell "I'm not listening" as you no doubt delete this post too
29 Jan 2011 05:27:50 PM: Vodafone Brisbane:-
http://www.speedtest.net/result/1132596912.png
30 Jan 2011 12:25:03 AM: NextG Network in Sydney
http://www.speedtest.net/iphone/67510772.png
14858 Someone from QLD thinks vodafone is Not at all at 28 Jan 2011 08:45:18 PM
I drove from Sydney to Brisbane expecting the worst after all the whining on this site, checked in on Foursquare and Facebook at over 22 locations, engaged in five hors of phone calls, sent MMS and SMS from my iPhone 4 and now I'm posting this using my Vodafone modem from Deception Bay.
No problems at all, I don't know what the fuss is all about.
28 Jan 2011 08:51:47 PM: Welcome to imaginary land. Population, 1.
28 Jan 2011 09:26:28 PM: I suspect a bit of deception, but not much bay
28 Jan 2011 09:34:20 PM: She's right, no problems between Sydney and Brisbane, 14857 Vodafail customers are mistaken
28 Jan 2011 10:37:03 PM: OP did not come via the Gold Coast, that is for sure!!!
28 Jan 2011 11:57:42 PM: Check this, Speedtest:-
http://www.speedtest.net/result/1131457468.png
4.47 Mbps Down, 1.51 Mbps up
Reality, Vodafone Australia Mobile Broadband.
29 Jan 2011 12:00:13 AM: Came up that motorway from Tweed Heads, talking all the way to Brisbane, iPhone 4 linked to Bluetooth, no problems mate, apart from the drivers here.
29 Jan 2011 12:05:20 AM: Have the Vodatrolls been asked by Vodafone to post this sort of stuff here?
http://208.65.21.102/~vodafail/single.php?p=14866
28 Jan 2011 11:40:04 PM: I'm at Deception Bay using my iPhone 4 and USB stick are working fine, see:-
http://www.speedtest.net/result/1131453609.png
29 Jan 2011 01:18:43 AM: It's funny how every bad experience is taken as fact without question or doubt yet whenever anyone claims to have no problems with their vodafone product/service then it has to be vodafone staff or their PR team.
29 Jan 2011 08:18:39 AM: @ 29 Jan 2011 01:18:43 AM
Simple really.............in all reality it normally is.
29 Jan 2011 08:29:21 AM: Nope I'm sick of this pack of whiners, so put up my experiences, as I said I was expecting issues and had none.
So how many posts are from Telstra and Optus employees trying to pick up a few customers?
Here's another speedtest, a bit slower but still good:-
2.70 Mbps Down 1.41 Mbps up.
http://www.speedtest.net/result/1132163703.png
Vodafone Australia mobile broadband.
29 Jan 2011 08:32:10 AM: Another one, the Brisbane test is a bit faster than the Sunshine Coast one:-
3.54 Mbps down, 1.6 Mbps up.
http://www.speedtest.net/result/1132168064.png
29 Jan 2011 01:41:03 PM: Spent a nice morning wandering around this area, uploaded a few photo's to Facebook, checked into Foursquare, made a couple of calls, from my iPhone 4, just dropped in to do another speedtest.
4.26 Mbps down, 1.43 Mbps up.
http://www.speedtest.net/result/1132446001.png
Vodafone works fine.
29 Jan 2011 05:27:50 PM: Here another speedtest:-
5.77 Mbps down, 1.62 Mbps up and a link to prove it
http://www.speedtest.net/result/1132596912.png
Deception Bay Queensland
29 Jan 2011 06:57:17 PM: I'm a Vodafone employee AND a Vodafone customer.
As a customer I've honestly had very few issues. What few issues I've had have been in the last month or two but my service is still very usable.
As an employee I'm happy to see people go to another carrier. I get most of my commission from customers coming to vodafone, not from customers who are with vodafone already. I'm also privy to information about plans that will have the network close to if not equal to Telstra's network quality by the end of 2012, just when everyone who is leaving Vodafone now will be off their contracts. We'll see how long people's memories are when Vodafone not only has the best plans but a great network to back them up.
29 Jan 2011 07:49:43 PM: Bahahahahahahahahaha, Vodafone will never be good as Optus let alone as good as Telstra.
LOL Fail!
29 Jan 2011 08:04:47 PM: "Telstra's network quality by the end of 2012, just when everyone who is leaving Vodafone now will be off their contracts"
To late mate for a lot of people - jam tomorrow and tomorrow never comes - I'm outta here way before then.
29 Jan 2011 08:13:05 PM: Post your speedtest here then, put your money where your mouth is.
Now I'm the other side of Brisbane in Marsden, bit slower down here:-
1.12 Mbps down, 1.09 Mbps up
http://www.speedtest.net/result/1132729267.png
No problems with reception on the drive through Brisbane, iPhone 4, made a couple of calls here and there.
Last time I was with Optus their network used to die, right on the dot of 8 when 'Yes' time would kick in...
"All lines to the area you are calling are busy" it used to take five or six tries to get through, it improved a bit with the olympics but not enough to stop me switching to Vodafone, my bills used to run at $600 a month with Optus now I spend $59.
29 Jan 2011 10:47:56 PM: funny coz i live in Tweed Heads and have had nothing but problems.
29 Jan 2011 10:48:32 PM: how do you do this speed test?
30 Jan 2011 12:11:24 AM: Go here:-
http://speedtest.net/
30 Jan 2011 12:23:43 AM: Bit slow tonight on the NextG network:
http://www.speedtest.net/iphone/76653345.png
30 Jan 2011 12:25:03 AM: NextG Network in Sydney
http://www.speedtest.net/iphone/67510772.png
30 Jan 2011 02:34:18 AM: back to deception bay, prepaid $100 ($90 at Woolworths) 6GB over 6 months
3.47 Mbps Down, 1.54 Mbps up
http://www.speedtest.net/result/1133135648.pn
So voda is out in Merimbula, Pambula, Eden and surrounds. Has been since about 5PM this afternoon. We are talking an area of about 70km wide... Pathetic.
4 Feb 2011 10:31:12 PM: Yep, seems you are not alone:
"East Boyd
Timbillica Hill
Batemans Bay
Bega
Eden
Narooma
Bodalla
Cobargo
Quaama
Wolumla
Merimbula
Cullendulla
Bergalia
Kianga
Dignams Creek"
"From 04/02/2011 17:50pm AEDT customers in the South Eastern regions of NSW may experience problems accessing voice and data services. Vodafone Reference TT495549"
http://vodafone.custhelp.com/app/answers/detail/a_id/3730
Vodafail.com Moderation Team
5 Feb 2011 01:28:18 AM: That might be due to the storms down there,
http://www.bom.gov.au/products/IDN65156.shtml
meanwhile as I drove from Brisbane to Campbelltown 1024 km 14 hours I:-
Checked into Foursquare 47 times uploaded 17 photo's
Checkeed into Facebook 18 times and uploaded 9 photo's
Videocalled on Skype for 27 mins
Talked on the phone for 2 hours 35 minutes
Sent 24 SMS and MMS messages
and generally had no issues whatsoever
My iPhone 4 has been IP blocked from posting here DUE TO THE EFFICIENCY OF THE VODAFONE NETWORK at posting from various locations AND I did speedtests which show that Vodafone is easily a match for Telstra , speedwise.
Stick your fingers in your ears like a two year old and yell "I'm not listening" as you no doubt delete this post too
29 Jan 2011 05:27:50 PM: Vodafone Brisbane:-
http://www.speedtest.net/result/1132596912.png
30 Jan 2011 12:25:03 AM: NextG Network in Sydney
http://www.speedtest.net/iphone/67510772.png
14858 Someone from QLD thinks vodafone is Not at all at 28 Jan 2011 08:45:18 PM
I drove from Sydney to Brisbane expecting the worst after all the whining on this site, checked in on Foursquare and Facebook at over 22 locations, engaged in five hors of phone calls, sent MMS and SMS from my iPhone 4 and now I'm posting this using my Vodafone modem from Deception Bay.
No problems at all, I don't know what the fuss is all about.
28 Jan 2011 08:51:47 PM: Welcome to imaginary land. Population, 1.
28 Jan 2011 09:26:28 PM: I suspect a bit of deception, but not much bay
28 Jan 2011 09:34:20 PM: She's right, no problems between Sydney and Brisbane, 14857 Vodafail customers are mistaken
28 Jan 2011 10:37:03 PM: OP did not come via the Gold Coast, that is for sure!!!
28 Jan 2011 11:57:42 PM: Check this, Speedtest:-
http://www.speedtest.net/result/1131457468.png
4.47 Mbps Down, 1.51 Mbps up
Reality, Vodafone Australia Mobile Broadband.
29 Jan 2011 12:00:13 AM: Came up that motorway from Tweed Heads, talking all the way to Brisbane, iPhone 4 linked to Bluetooth, no problems mate, apart from the drivers here.
29 Jan 2011 12:05:20 AM: Have the Vodatrolls been asked by Vodafone to post this sort of stuff here?
http://208.65.21.102/~vodafail/single.php?p=14866
28 Jan 2011 11:40:04 PM: I'm at Deception Bay using my iPhone 4 and USB stick are working fine, see:-
http://www.speedtest.net/result/1131453609.png
29 Jan 2011 01:18:43 AM: It's funny how every bad experience is taken as fact without question or doubt yet whenever anyone claims to have no problems with their vodafone product/service then it has to be vodafone staff or their PR team.
29 Jan 2011 08:18:39 AM: @ 29 Jan 2011 01:18:43 AM
Simple really.............in all reality it normally is.
29 Jan 2011 08:29:21 AM: Nope I'm sick of this pack of whiners, so put up my experiences, as I said I was expecting issues and had none.
So how many posts are from Telstra and Optus employees trying to pick up a few customers?
Here's another speedtest, a bit slower but still good:-
2.70 Mbps Down 1.41 Mbps up.
http://www.speedtest.net/result/1132163703.png
Vodafone Australia mobile broadband.
29 Jan 2011 08:32:10 AM: Another one, the Brisbane test is a bit faster than the Sunshine Coast one:-
3.54 Mbps down, 1.6 Mbps up.
http://www.speedtest.net/result/1132168064.png
29 Jan 2011 01:41:03 PM: Spent a nice morning wandering around this area, uploaded a few photo's to Facebook, checked into Foursquare, made a couple of calls, from my iPhone 4, just dropped in to do another speedtest.
4.26 Mbps down, 1.43 Mbps up.
http://www.speedtest.net/result/1132446001.png
Vodafone works fine.
29 Jan 2011 05:27:50 PM: Here another speedtest:-
5.77 Mbps down, 1.62 Mbps up and a link to prove it
http://www.speedtest.net/result/1132596912.png
Deception Bay Queensland
29 Jan 2011 06:57:17 PM: I'm a Vodafone employee AND a Vodafone customer.
As a customer I've honestly had very few issues. What few issues I've had have been in the last month or two but my service is still very usable.
As an employee I'm happy to see people go to another carrier. I get most of my commission from customers coming to vodafone, not from customers who are with vodafone already. I'm also privy to information about plans that will have the network close to if not equal to Telstra's network quality by the end of 2012, just when everyone who is leaving Vodafone now will be off their contracts. We'll see how long people's memories are when Vodafone not only has the best plans but a great network to back them up.
29 Jan 2011 07:49:43 PM: Bahahahahahahahahaha, Vodafone will never be good as Optus let alone as good as Telstra.
LOL Fail!
29 Jan 2011 08:04:47 PM: "Telstra's network quality by the end of 2012, just when everyone who is leaving Vodafone now will be off their contracts"
To late mate for a lot of people - jam tomorrow and tomorrow never comes - I'm outta here way before then.
29 Jan 2011 08:13:05 PM: Post your speedtest here then, put your money where your mouth is.
Now I'm the other side of Brisbane in Marsden, bit slower down here:-
1.12 Mbps down, 1.09 Mbps up
http://www.speedtest.net/result/1132729267.png
No problems with reception on the drive through Brisbane, iPhone 4, made a couple of calls here and there.
Last time I was with Optus their network used to die, right on the dot of 8 when 'Yes' time would kick in...
"All lines to the area you are calling are busy" it used to take five or six tries to get through, it improved a bit with the olympics but not enough to stop me switching to Vodafone, my bills used to run at $600 a month with Optus now I spend $59.
29 Jan 2011 10:47:56 PM: funny coz i live in Tweed Heads and have had nothing but problems.
29 Jan 2011 10:48:32 PM: how do you do this speed test?
30 Jan 2011 12:11:24 AM: Go here:-
http://speedtest.net/
30 Jan 2011 12:23:43 AM: Bit slow tonight on the NextG network:
http://www.speedtest.net/iphone/76653345.png
30 Jan 2011 12:25:03 AM: NextG Network in Sydney
http://www.speedtest.net/iphone/67510772.png
30 Jan 2011 02:34:18 AM: back to deception bay, prepaid $100 ($90 at Woolworths) 6GB over 6 months
3.47 Mbps Down, 1.54 Mbps up
http://www.speedtest.net/result/1133135648.pn