26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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15343 Someone from VIC thinks their gain is interesting at 8 Feb 2011 06:59:05 AM
Called vodafone a while back to complain about poor reception, call dropouts, painfully slow internet etc etc. They told me that a 'team' of technicians would investigate the problem and get back to me in 4-5 days. 5 days later I lodged a complaint with the TIO. 9 days later the 'team' called me and said that yes, there is some congestion during busy times but they are upgrading the network and all should be sorted in about a month. I called vodafone the next day and told them that I had notified the TIO and I wanted out - free of charge. Strangely there were problems connecting me to the cancellation department and they would call me back in 48hours. 96 hours later I called them back and asked for cancellations.

Here are their offers in chronological order:

- free access for 3 months until network upgrades sorted out: declined
- termination fee of $801.00 and unlock the phone - declined
- $300 to keep handset and $501.00 waived - declined. I was also told that vodafone didn't want the handset back as it was no good to them. I was then put on hold

- final offer - return handset (which they didn't want) and termination of contract 18 months early with no exit fee and free to port my number to another network - ACCEPTED

Now I await the satchel to return the handset.
Thanks MIhir (call centre guy)

I'll be with Telstra this afternoon
8 Feb 2011 11:39:48 AM: Im also awaitng for the satchel,hope they send it as i have no proof in writng that they cancelled my contract, im also moving to telstra hopefully on saturday and will keep my same number

9 Feb 2011 05:51:34 PM: UPDATE - Received a voicemail message from vodafone resolutions department stating that there may be an offer that I would prefer. I called them back and told them that I had already signed up with Telstra. I was told that that was not a problem. She calculated the amount that I had paid in total so far under my contract and subtracted that from the price of my handset - now I have an almost brand new spare phone for $88.00. I cant complain I suppose - even though it took an amount of complaining to get here. Thanks vodafone