26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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15356 Someone from VIC thinks their gain is Great at 8 Feb 2011 11:35:46 AM
Well... I had the network coverage issue, no coverage at home. Checked their coverage map on the site and my home well inside the full coverage area. They broke the contract with that. So Vodafone technician told me (after stay on the line for 1.5Hrs 4 times) they can't do anything as they only promise "street coverage" and I do have coverage out side my house. Then I ask him to show me where it says Vodafone only promise "street coverage" on their website. And he ask me to check terms and conditions (He talk to me from India), I did check and couldn't find it. I demanded not to pay for my bill as Vodafone didn't met their service promise. So they canceled my first month bill (I was with Vodafone only for 1 month, never again).

Then I lodged an online complaint on http://www.tio.com.au/. Very next day Vodafone (an oz guy from Sydney) rang me and ask me what I want to do, wot the hell I wanted Vodafone to terminate my contract. They simply did.

I had Nokia N8 best HD camera but lag with os. They sent me express post bag to send it back after one week. Hell with contracts I bought HUAWEI U8150 IDEOS Android for $200 and from Dick Smith and chucked Amaysim.com (use Optus network) pre paid sim card in. Pretty damn cheap call rates for the same price I paid to Vodafone and an amazing phone for just $200.

Hope this story helps someone here.