Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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16620 Someone from NSW thinks their gain is Better than expected at 2 Apr 2011 01:15:22 PM
I lodged a complaint via the Vodafone website as i could never get through the call centre. The rep from the correspondence team (Megan the idiot) just gave me the run around about what they're doing to improve services and basically refused to let me cancel without an early exit fee and my remaining installments on my handset plus my invoices! She stuck to that offer until i requested she provide her full name & employee number & contact for someone in senior management she ignored this request with her next response saying she has spoken to someone in senior management & could provide to LOWER my exit fee but the handset and invoices would still apply. I was furious by this stage as she blantantly ignored my request to seek advice from management in the 1st place which i asked. I stated vodafone were in breach of the contract & this was unacceptable i then again requested her employee no & contact for senior management. I never heard from her again, she just stopped replying!! what kind of service is that? Oh don't have an answer i'll just stop replying to the frustrated customer! I gave her a week to reply but she didn't so i went to TIO. A week later i got the txt from vodafone releasing me of my contract with no exit fee but would still need to pay out my handset. By this stage i thought whatever i need to get out! I ported to Telstra that day. 5 days after i did this i get a call from Vodafone's resolution team (lovely Daniel) asking if i was happy to close my TIO case & was happy with the result, i asked what was remaining on my account as i had not received the final bill for my handset & he said NO CHARGE!! He waived all my remaining bills and waived my remaining handset fees! So i got out with no fees at all with 12months to go!! I also complained about Megan to him. I was pleasantly surprised with how it all ended! Thanks again to Daniel in resolutions i am so happy on Telstra now :) Everyone it's possible to get out of Vodafail don't put up with it!!