26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16622 Someone from VIC thinks their gain is Very good at 2 Apr 2011 05:14:17 PM
I was a new customer of Crazy John's and first reported problems with poor call quality, dropped calls and network errors back in December last year. CJs advised Voda were aware of the issues and they would be resolved by mid December.

Come January, still no improvement. CJs were very helpful, however after 3 instances of providing evidence of dropped calls, network errors and poor call quality (even whilst talking to CJs!), they advised there were no network issues in South Melbourne. I insisted they release me from my contract, CJs declined and offered a month's free line rental. I refused and told them I was contacting the TIO.

Just over a week after contacting the TIO, CJs contacted me and offered to release me from my contract conditional upon my paying 50% of the handset cost (I had been with them for less than 1 year). I accepted their offer, ported my number to Telstra and have had no problems since. Very happy!!!