26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16647 Someone from VIC thinks their gain is NICE at 4 Apr 2011 12:16:13 PM
PORTED OUT....I am now happier than ever now i have rid myself of the cancer that is vodafail. after 18 months stuck in a black hole of POOR customer service, LAZY staff at the store, HOURS and HOURS on hold (which has RUINED john mayer for me) reception that had me wanting to start communicating with family and friends through smoke signals, I called to ask how much it was to cancel, the person on the other end who i could barely understand then tried to tell me that it was only the upgrades team who could give this to me, i calmly explained that if he transferred me the next call would be from the TIO, which seemed to magically give him access to the figures.
I must admit since walking into the optus shop and cancelling with voda there has been a faint hint of a smile, JUST KNOWING i will never have to deal with them again. the BEST $300 ive ever spent to get rid anything.....I would strongly recommend anyone who is thinking of leaving to take the $$ hit $$, and feel the stress leave you almost instantly.