26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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16652 Someone from NSW thinks their gain is INCREDIBLE at 4 Apr 2011 01:38:16 PM
I called Vodafone and argued for over an hour demanding they let me out of the contract with no exit fee's, they refused. The offered to reduce the cost of my plan by $30 a month, i still wasn't happy. I told them to call back within 2 hours.
In that 2 hours i contacted the TIO and they forwarded my request and complaint onto Vodafone.
When the lady called by i told her i had contacted the TIO and she hung up (she sounded very annoyed).
I just received a text message from Customer Care telling me they are going to let me out of the contract with no early exit fees. This all happened within 4 days.

The TIO are amazing <3
5 Apr 2011 09:42:51 PM: Wow the lady that hung up on you must be that same idiot rep Megan i dealt with who just stopped responding to my emails because it got too hard