26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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16673 Someone from VIC thinks their gain is a minor win but not resolution at 5 Apr 2011 03:10:08 PM
I called Customer Care yesterday and after about 45mins on the phone and several escalations got 6 months free service on my $99 unlimited plan with agreement that if the poor reception and 3G performance wasn't fixed in 2 months I'd be let out of contract free (based on claims that there are upgrades in the Melbourne CBD and Scoresby areas I was complaining about due at the end of April).

This site was fantastic in helping me set up a 'script' of my own - service not fit for purpose, refusing the first offers (first a discount, then 1 month, then 3 months, then 6 months) and demonstrating that I expect a quality service and that I understood I had the TIO as a recourse. I mentioned the letter from the Vodafone CEO acknowledging poor service, the class action, the many press reports and Vodafone's own press report about network upgrades due to over-subscription and congestion.

For me my ideal outcome is actually that Vodafone fix their service - I've been with them for a long time and have had great service and customer service up until the last 6 months. Would love them to fix it and am happy that they've dealt with my issues as best they can until they either fix the network or I leave in 2 months because they haven't done so.