Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
16779 Someone from NSW thinks their gain is acceptable at 13 Apr 2011 07:27:39 PM
After a skin full of 'network unavailable', and 'missed call notifications', text msg's being received 8hrs later, I decided this isn't good for my business.
I was asked to go to a store and swap the Sim card by support, which did nothing, then I documented a coupe of weeks of missed calls, network lost events, unable to access email etc.
Then after stating this is not acceptable to my business, I was :
(1st) offered free calls until it's rectified (I was on a $59/month plan 24 month contract). The tower upgrade was meant for July 2011. I declined this offer, the cost of a missed call far out weighs the cost per month of the service
(2nd) was advised of a cancellation of $1061, at which point I asked for this information in writing, so I can go to the Telecommunications Ombudsman with this information (at which point it was escalated to the supervisor)
(3rd) I was then advised the cancellation was now $0, and I had to return the iphone4
(I did hear of others that had been offered to pay $150, to keep the iphone4)
(2nd)
I am now going to a transparent carrier Amaysim! No flag fall, flat call/data/text rates! (which sits on top of the Optus network)
Did you know the UK and other countries DO NOT HAVE a FLAG FALL FEE, it's something concocted here, and surprised choice magazine hasn't picked up on this given the CEO is from the UK.
I was asked to go to a store and swap the Sim card by support, which did nothing, then I documented a coupe of weeks of missed calls, network lost events, unable to access email etc.
Then after stating this is not acceptable to my business, I was :
(1st) offered free calls until it's rectified (I was on a $59/month plan 24 month contract). The tower upgrade was meant for July 2011. I declined this offer, the cost of a missed call far out weighs the cost per month of the service
(2nd) was advised of a cancellation of $1061, at which point I asked for this information in writing, so I can go to the Telecommunications Ombudsman with this information (at which point it was escalated to the supervisor)
(3rd) I was then advised the cancellation was now $0, and I had to return the iphone4
(I did hear of others that had been offered to pay $150, to keep the iphone4)
(2nd)
I am now going to a transparent carrier Amaysim! No flag fall, flat call/data/text rates! (which sits on top of the Optus network)
Did you know the UK and other countries DO NOT HAVE a FLAG FALL FEE, it's something concocted here, and surprised choice magazine hasn't picked up on this given the CEO is from the UK.