26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17170 Someone from VIC thinks their gain is Fair at 26 Apr 2011 06:08:20 PM
Called Vodafone to complain about the usual issue. Slow voicemail message, poor reception, drop outs, slow text messages. Got 3 months of free account. Usual charge is $69 a month so as long as I use phone as usual, should be free for 3 months. Next stop will be TIO so I can try and get out of contract which is up in Oct. Have already switched by two kids phones to Telstra as they were prepaid. No reception problems, internet loads just fine.
26 Apr 2011 07:12:06 PM: I mentioned the legal action and they put me on hold and then told me I could cancel my contract.
2 May 2011 09:20:36 PM: legal action?? there are worse things in life than taking legal action onto vodaphone... what you pay for is what you get....