26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
Share on facebook
17690 Someone from VIC thinks their gain is one down one to go at 4 May 2011 10:53:33 PM
After a month of mobile broadband pain, multiple calls, issues logged - no followup or if there was it was days after they had promised to get back to me. Rang up on 27/4 told them I wanted to cancel and they said yes on the spot and had cut me off by the time I got off the phone.

I am still waiting on the bag to send them back their modem/sim. Apparently once they get it back they remove the "cancelation charges". going to call tomorrow and demand my postage bag as I am sure getting the cancellation charges reversed after its billed to me will be a bigger pain in the ass...

6 months left on my mobile and I am gone after 17 years as a customer...