26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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17936 Someone from VIC thinks their gain is FANTASTIC at 13 May 2011 11:16:13 AM
I have been complaining since the very begining of this year. They gave me 3 free months, by which at the end of that time 'all issues should be resolved'. They weren't. Called back before the 3 free months was up telling them i didn't want to pay for something that doesn't work. They put in an investigation, nothing was found. Called again to get updates a couple more times. Got through to the cancellations dept, who gave me 6 more free months. But i didn't want that, i was over it. So i put in an online complain to the TIO, and less than one week later i am with Telstra!!!! :D
I think that complaining a little and keeping a level head (dispite the frustration) was the best way to go. Got lots of free stuff, and then a cancellation, no questions asked.