26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18855 Someone from VIC thinks their gain is success at 21 Jul 2011 02:34:17 AM
tio and a good friend that was able to put up with dealing with their crappy stupid dumb ignorant not skilled nor understandinding 1 way hard to understand reps!!! To think they were the best network until 2010... And still getting worse somebody tell them to give up hardcore, maybe give us the calls for india, manilla wateva the f#@!!! they was from so we can show them how it feels to not understand or even acknowledge a word or time wasted by the customer whos on the recieving end getting nothing but $5-600 bills and when given credits as a solution, those credits come back up to bite ya. You cant win & as for them dumb f#@!!! that hang up on ya when its so too hard or even when you ask for a delta numb they either giv u a mambaiii name or sprint the letters so fast that u lmfaooo dont even want to ask again.. But if you say i dont understand you can you give me your delta numb in plain english??
TIO fines their ass every complaint they get so really all the rip off's Im having the last laugh. Optus is the way to go Iv worked in that industry before & optus I think was the only company that had staff hired as customer service not starving sale gurus. And as the rest sent their jobs to india and Phillipines (Vod N Tel) Optus had no problems not firing or forcing staff to quit their prescious darling headf!@#@@@ job!