26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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18922 Someone from NSW thinks their gain is Felt sooo good at 25 Jul 2011 03:54:57 PM
They deserve every bad press they get! Hassle getting out of a contract, got transferred five times to speak to every department for at least 2 hours altogether to find out that they needed to conduct an network investigation on my area before anything could happen... I said they better report back to me within 5-7 working days or I will contact the TIO. they complied but only to tell me my area frequency was fine... Seriously?! You would I put my time and effort into complaining if everything was fine? Just rubbish.

Called them again after billing error and was so fed up I asked to e transferee to the cancellation department. This time call logs and errors were evident and based on that I was let go. This time it was quick and easy.

My advice is that if they don't comply then threat them with the TIO and if they reject the first time, call again.

Have to hand back t handset but oh well, never paid for it anyway! And as for the network. Absolute rubbish. Never will go back and warning everyone the troubles I had to go through.

Was asked for satisfaction ratings... I said and i quote "I hate Lara!" lol

Looking into better plans and deals as of right now.