26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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19180 Someone from NSW thinks their gain is Very Happy at 18 Aug 2011 12:42:20 PM
Usual story with no signal, call dropouts, phone more useful as a paperweight - you know the experience! I got out of my contract with 16 months left at a cost of $100 instead of $861 and kept my handset (iphone 4) and number. Am now with Telstra on a $49 cap (vs $79 with vodafail for almost same data/calls) with their BYO freedom contract.
I first emailed V customer services, received BOT response with links to cost of terminating contract.
I then replied with Attention Cormac Hodgkinson (Manager customer Services and Experience) in the subject line with a copy of the first emailand an intro describing how the BOT response was inflammatory! No response, so after another 72 hours I emailed again - attention Cormac etc, keeping the trail of correspondence, and heavily used the words 'unacceptable', 'no service as promised', 'untenable', "can't do my work", "single woman alone on dark road" etc and the magic words - "will seek assistance from the telecommunications ombudsman". Response with 48 hours and offer of minimal early contract termination fee, cancel last invoice, keep handset and number and apologies.
that, I call a result.