5 Jan 2012 09:25:24 PM: Your exactly the reason the poor retail staff are over their jobs! Vodafone is still the single biggest telco in the world, with 1 in 4 mobile users using their network. They are spending over 1 billion dollars to upgrade their existing towers and build new ones along the way. Yes, shit definately hit the fan for them, no questions about that, even the poor store staff will tell you things havent been very good at all. The reason the network suffered and in some areas is still suffering, is simply becuase the network upgrade is so massive, they need a little time to complete all affected areas. We must remember, Australia in particular is a hard country to manage network wise, as we have more mobile users here than nearly any other country in regards to population versus users. In short, too many consumers got their hands on 'smart' phones ie iphones, which congest the network more than most devices in a short amount of time. Shit happens, and the network suffered, as it did with optus and telstra (beleive it or not). Network towers are fragile and we cant be expected that conjestion and network issues are taboo, nothing is seamless. Yes, they were at the forefront selling these smart phones around the world, however it wasnt until it was too late to bring the network upgrade forward, is when the network suffered horribly, no questions. We rely on our mobiles and broadband devices so much more these days, infact if we really take a good look at ourselves, we are fairly selfish in our desire to have everything instantly, on cue, its the world we live in i guess, but shit, what on earth would we have done if we lived before our times, none of these utilities were even imaginable. Anyways, im rambling and gone completely off track. In short, dont take it out, or mis-lead (refering to 'awesome' comment above), 'mind fucking' retail staff - that's the lowest thing anyone could do. These people are trying to earn a living, and really at the end of the day, they are representing a global leader, a company in which sponsers and pours money into sports sponsership which most of you would watch, and charities in which most of you would support, without their contribution to society (outside of their day to day telco business), they really do have a good heart and do amazing things, ie though Vodafone Foundation for example. I am writing this blog as a once disgruntled customer now contented customer, as my area has been upgraded and i am receiving more than adequant network service, and i am writing this as someone who has benefited from Vodafone Foundation indirectly through someone i very much love(ed). Life is short, and websites like this, particually the negetive hate blogs are just so depressing to read. I understand people are frustrated, but blogging it simply wont change the situation, nor will potencially suing Vodafone. Try and get out of your contracts if things really are that bad, you have a legal right to that, which i know Vodafone oblige in most cases, or stick with em' and very soon if not already, the calm after this storm will be gone, and everyone will be happy.