Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
20678 Someone from NSW thinks their gain is Reasonable at 22 Jan 2012 05:24:38 PM
I spent a week in Cairns where I had no reception for the majority of the time. This pushed me over the edge as I have had constant drop outs in Sydney, slow internet connection and low reception where I'm at. My aim from the conversation was to be compensated for the low quality service or I had planned on approaching the ombudsman to end my contract.
After being on the phone for an hour with various vodafone reps and escalating the matter, I was offered a new handset and 50% off my plan for 3 months.
After being on the phone for an hour with various vodafone reps and escalating the matter, I was offered a new handset and 50% off my plan for 3 months.