26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20856 Someone from SA thinks their gain is I say beauty Mate at 13 Feb 2012 05:10:06 PM
I rang them and complained about their poor service explaining that it wasn't just my iPhone it was all 3 products I have with them. I went on to say that when it gets to a point that I have had 2 ppl in the past week trying to contact me over emergencies and can't get through there is a BIG PROBLEM. I am paying for a service and it is my opinion you are failing to provide me with a service, I've had sms to say you are upgrading since last October. The service has gotten worse not better and now to the point it could cost lives.

I am now only paying half of my costs for the next 3 months and it will be reviewed then as to how the service coverage has progressed. With a thank you very much and I bid you adieu till we chat in 3 months time.