Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
9842 Someone from NSW thinks their gain is great at 1 Jan 2011 08:16:17 PM
I tried calling them but waited on hold for 45 minutes and thought my life is too short to be spending this ridiculous amount of time on the phone....anyway, I regress.....I went to their website and sent an email through their customer ser...vice link....not sure of web address now but I had a reply the next day which was very confusing and ambiguous as to whether I would have to pay or not so I sent another email back for them to confirm a few questions like 'how much will I have to pay to get out of this contract'. The following day the person emailed back and said that if I return the phone to them as per their procedure (which was explained in length in the first email) and the phone was in good condition then I would not have to pay vodaphone anything. So, it is in writing and I just have to let them know my mailing address for them to send me instructins and packaging to return the phone and everything should be cancelled. Is there any chance their service is going to get better in the near future????
2 Jan 2011 09:04:58 AM: good luck getting them to send out that packaging... i traded my 3 service (of course also owned by voda) with them for a vodafone direct service and the bills continued for a further four months! every month i'd call and have the bill recredited as the service hadn't been touched and they'd promise to send the packaging to return the modem... it never arrived but after the 4th month the bills finally stopped coming... the modem is still sitting here beside my computer... i'm too scared to throw it away as i know the day i do they'll want it back and charge me for it cause i won't be able to give it back to them!