26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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11531 Someone from NSW thinks vodafone is Great Service NOT!!! at 9 Jan 2011 07:43:34 PM
Hey, you know the Vodafone towers on the Pac Highway at Chatswood, what is that tower? is that a reception tower? I drove by it thinking it was and checked my phone to see how much reception I had. I had between 3 to 4 Bars.

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11528 Someone from QLD thinks vodafone is EPIC at 9 Jan 2011 07:41:21 PM
New to iPhone, looking forward to having internet access and all I get is 3G symbol with full bars and NO RECEPTION IN THE MIDDLE OF THE CBD!!!!! So frustrated by the lack of reception and quality - everything takes ages to load, which I assume I'm paying for by the second, and then I have to give up!!

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11526 Someone from SA thinks vodafone is Lara is a pain in the rear.... at 9 Jan 2011 07:37:44 PM
calls dropping... not your average once a month but l mean it will happen once a day. l thought the merger with 3 would improve their coverage and network. Of course on their end... all is good.
Plus try to get through LARA... what a joke. l don't want to talk to a stupid machine to tell me it's going to be 45- 60 min wait.

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11525 Someone from QLD thinks vodafone is 100 percent at 9 Jan 2011 07:36:24 PM
I heard Vodafail has released priv info about its customers, i have experienced data connection probs, customer service (failure 2 serve) waiting times excessive, and reception probs. I will be buying a new fone 1st thing 2morrow morn, never 2 return 2 vodafail.

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11524 Someone from NSW thinks vodafone is Shocking at 9 Jan 2011 07:35:59 PM
I have been with Vodafone for 12 months now in a 2 year contract. I am on a 99 uncapped per month. To put it mildly, it was an awesome deal, unlimited SMS dometic and international, free calls. Problem is this:
1/ Call Drop Outs. Amazing how many. Been going on for donkeys this
2/ I drove from sydney to melbourne and back a few times, forget the reception on the open road, dosent work. My wife is with TElstra, she had all bars all the time
3/ Phone goes straight to VM, does not alert me
4/ Picture MMS take donkey's ages to deliver to the receipenent sometimes days
5/ Basically, its a scam Vodafone. I want my moolah back.

My buddie at work, told me 1 year ago Voda was awesome and it was a great deal. I feel like strangling him now.
Surely this will be the end of Voda right?

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11523 Someone from ACT thinks vodafone is Worst carrier I have ever had the misfortune of being associated with at 9 Jan 2011 07:25:40 PM
16 Jan 2011 12:53:21 PM: Contact the TIO.Surely even they can get a contract wiped on a phone you have never received, even if it "was listed as sent". I hope you have a record of that call-where the mistake was admitted. If it's still in your logs, take a photo of your logs.

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11519 Someone from VIC thinks vodafone is very at 9 Jan 2011 07:18:20 PM
Our new Samsung Galaxy Tab cannot send pop3 e-mail. It took 1 hour on the phone to eventually be told it is due to the reported network issues and they gave me a $10 credit. I had previously tried to call but could not get answered in under 20 minutes so gave up. I e-mailed the complaint (obviously not via the samsung!) twice and received no response.

On another occassion seeking to have my password reset for vodafones web site (to check my data usage), it took 1 hour again talking to what appeared to be overseas call centre staff who ultimately failed to be able to reset it. To this day I still cant log in and have to check usage by SMS service only.

For a phone co. it seems answering the phone is not important.

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11516 Someone from NSW thinks vodafone is All carriers the same at 9 Jan 2011 07:17:18 PM
When the system was converted from analogue to digital years ago, we we assured call quality would be excellent, coverage australia wide, drop out proof service etc etc. The old analogue system was far more stable and had excellent coverage. Australians were sold a pup in the move to digital transmission as it has proved to be inferior to the old analogue system.
10 Jan 2011 02:48:38 AM: There was no Internet on analogue, some people use it from their phones, you know.

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11515 Someone from WA thinks vodafone is Reception at 9 Jan 2011 07:16:04 PM
Very very poor reception on previous occassions, and in specific areas. If i dnt get any compensation i will not be using vodafone services anymore!

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11514 Someone from NSW thinks vodafone is How fail are customers. at 9 Jan 2011 07:15:33 PM
The mess that I am in is how disgusting customers are to us when majority of the employees that work for VHA truly have the best interests of the customer at heart. I don't understand why people think that we live to make our own lives harder by purposely trying to sabotage a customer's experience, when 9 times out of 10, we'd rather not see you again - this demonstrates great customer service, we served all your needs at the initial point of sale.

Yesterday I had a frightening confrontation with a customer that refused to follow company policy with a pre-paid mobile. Instead of complying with company rules, he continued to argue with me and wanted me to prove the policy of which states that I was right in saying that I had to sell him a pre-paid sim with a pre-paid phone REGARDLESS if he was already a Vodafone user. The reason why we do this is so an account is created for the phone in which covers warranty for two years for the handset and when the account is created, it generates an Australian Gov't form in which states that the ID you have given us is correct and current, and to make sure criminal activity with the use of pre-paid sim cards is controlled as much as possible. I had the customer's best interests at heart, yet the customer thought he was right.

He continued to swear at me, raise his fists and threaten me personally all because I wanted to secure an account for the phone incase it was faulty - it was a Nokia after all. He persisted to yell and started to come around the counter to scare me into complying to what he wished. I made the customer by the sim card anyway and strongly advised him to come back into the store when he had calmed down to set up the account or to call pre-paid care. He continued to yell at me and call me offensive names so I left it up to him. I was shaking at that stage because his wife then proceeded to come around the counter also.

If you refuse to read the disclaimer or refuse us the patience for us to explain the disclaimer and you sign it anyway- that's your fault. If you chose to refuse such service which I offered this customer and you lose your receipt - don't come ranting and raving about how you weren't able to gain a proof of purchase of our database because you didn't want to comply. If you still chose to go with a handset even though I have explained its faults that are world known - go right ahead. I am so tired of customers thinking that they know better us when they don't even give the time to consider what they're getting themselves into half the time.

When there is a piece on Vodafone headlining the news reports, the next day is just hell. I'm really getting tired of customers who are trying to use the network problems as a way of getting out of their contracts with a full waiver. Please leave customer care to deal with the customers that have REAL and unfortunate network problems. I'm tired of morons wasting our time and just jumping on the band wagon where there are certain postcodes that are dealing with no network - not just one or two calls that disconnect every few days. No wonder these customers with horrible service can't get through to customer care - some people are just trying to get compensation with no particular newtwork problem.

Sim cards become faulty and corrupt, phones become faulty or are faulty at point of sale without our knowledge and sometimes the traffic is too high to have full signal or recommended speeds. These are out of Vodafone's 'control' and most certainly retail staff.

Honestly, customers have to start taking responsibility for their actions and show a bit more compassion to retail staff. Don't take us saying "I'm sorry but you'll have to call customer care to resolve this issue" as us not caring - this is what we've been told to do. Also, if we tell you that our database is down - it's down okay! It's not that we can't be bothered, it's because we actually can't login to our systems which is just as frustrating for us because we're bored out of our minds. Two weeks ago our database was on fallback for 24 hours and a customer came in that needed a sim swap for a lost sim card. I began to apologise for our database being down and he told me to f off and that I was hopeless before I had time to finish my sentence. I was going to give him a sim card, take his details and perform the sim swap for him when the database was up and running the next morning. Customers don't even give us a chance anymore which is really upsetting.

I have ordered that many customers to leave our stores because of the aggression and disgusting manner in which customers are treating retail staff. Honestly, don't bother telling us at the end of a long rant that it's not "our fault" when you point in our faces and call us hopeless. Remember that we all have phones too and that we're contacted to all different telcos in which we have received poor customer service as well.

This is just as shattering to us as it is to you. I adore working for this company and it's such a shame that this has happened. We don't want customers to be unsatisfied because we're the ones that have to deal with the repercussions. I hope this goes away sooner than later so I can enjoy my job again and give customers great customer service. The same day I was threatened by a customer, I was told by five other customers that they've never received customer service like I gave them. We're not all bad you know. Please remember the more respectful you are to staff, the greater lengths we will go to resolve your issues the best we can.

Also, customers need to realise that 3 and Telstra share networks, as well as Vodafone and Optus share networks. At one point or another, I am certain that you will have poor service at one point or another regardless of what telco you go with.
9 Jan 2011 07:18:55 PM: Havnt you heard? the customer is always right?
9 Jan 2011 07:26:32 PM: The VHA staff member that posted this is a complete idiot. Your company has the WORST customer support line EVER! If VHA wants to offer real support, how about allowing us (your "customers") to be able to solve issues in store, rather then saying "you have to contact customer support" and wait 2 hours on the phone. I pay $80 per month to Vodafone and it is by far the WORST Telco I have ever dealt with. And no the sales people in the store are not sorry, if you were, you would stop signing people up with disclosing your network is having issues, exactly what happened to me.
I joined up 2 weeks before Christmas.

VHA continues to sell these unlimited plans and jam more people on their already broken mobile network. Non-disclosure and misrepresentation is what Vodafone should be sued for. I have joined the class action and will be doing everything in my power to get out of my contract and ensure Vodafone Australia are held accountable.
9 Jan 2011 07:29:06 PM: Lets hope the 12,000 Vodafone customers that are complaining aren't all just wasting hours on the phone to Vodafone's woeful customer support, as in store staff cannot do anything! I urge the entire Australian population who is on Vodafone join the class action law suit!
9 Jan 2011 07:34:34 PM: I am the person that posted the 2nd post, and oh by the way I went in to Brisbane Queen st mall store, spoke to the same customer service representative that signed me up, and I asked what was going on with Vodafone's useless network and he said, and I quote " I know its really shit at the moment, the only thing you can do is contact Customer support via phone, they will tell you to try some tests that obviously won't work, you can then open a case with the TIO, hand your phone and sim back and get out of your contract that way" HAHA FAIL!
9 Jan 2011 07:38:46 PM: Regardless of how angry a customer is, they have no right to threaten physical violence or personally attack a sales associate.
9 Jan 2011 07:39:05 PM: You people that have replied to this poster absolutely disgust me......

I cannot believe how rude and disrespectful the people in this country are getting.
9 Jan 2011 07:39:47 PM: Hi Staff Member,

It's unfortunate that you have to deal with angry and upset customers on a daily basis. As someone who has previously worked in retail and support I can understand just how scary it can be sometimes. However I think your anger should be directed at Vodafone for creating a situation where customers are that angry and support is that hard to come by that they resort to anger out of frustration.

Customers are having network or billing problems and try to contact 1555 repeatedly. They wait on hold for hours, are transfered to different departments and receive little help they have no choice but to go to the only place where they can talk to vodafone staff. Your job might be to sell phones but to the public you are Vodafone. The store says you're Vodafone, the uniform says you are Vodafone and at the moment you are the only person from Vodafone that customers can reach.

Some people are unreasonable and angry but nobody enjoys being that way. I'm sure all customers would rather be happy with their service and thank you for your help. Sadly many people are not and that is a reflection of what Vodafone has done the past few months, the way they have handled their litany of problems and the contempt with which they've treated their customers. Maybe it's time to think about what you actually adore in Vodafone.

We at Vodafail do not condone any violence against Vodafone staff and we have repeatedly reminded people to be respectful in all situations.


9 Jan 2011 07:43:28 PM: Clearly not everything can be solved in store. I applaud the staff member who wrote this! What store are you from, I would love to be served by you!!

Think about this, retail staff are not technicians and cannot fix your network. So clearly there are things you must call customer care for. I also agree with people just wanting to complain and get out of paying money. You are holding up the phone line for a legitimate customer concern, I have no reception at all on my business phone and I HAVE TO WAIT 3 hours on the phone because of you stupid people!!
9 Jan 2011 07:47:29 PM: I too work for VHA, i am agreeing with some things you say - customers do have to remember that we are people too - we may wear a red and white shirt each day, but we know EVERYTHING that is going on too, these problems wont be fixed over night, its a shame there are some slack as all hell staff working with us, but please give some of us the time of day. Also with the whole Vodafone's security breach - funny how they forgot to mention telstra also use the exact same system as us.
Anyone notice alot of this has started from when Vodafone released our $45 cap, Optus immediately took vodafone to court so we couldn't sell them because the offer would destroy them.
I will agree - network isn't great but it wont be fixed over night, we are after all merging an entire network onto another network - and with 11,000 people calling to disconnect you cant expect to get through straight away. The guys in Mumbai are working 6 day rosters at the moment.
We know the problems, and us guys in retail are trying to help, it doesn't help when we get over 100 customers coming in a day immediately saying " im about to join the class action law suit against vodafone if you dont fix my problem" 9 times out of 10 we do.
Come see us in store, we will go to the upmost lengths to help you, just be civil.
9 Jan 2011 07:49:40 PM: Well said Adam!

I do feel for the Staff Member that made the original post, but as a customer facing staff member representing Vodafone, you have to expect customers will take out their frustrations on you when they can't get through to the main people responsible for this whole mess. I do not and will not condone customers getting angry at any forward facing staff member, but unfortunately as Adam pointed out above, you are Vodafone to that customer and everything Vodafone seem to be doing at the moment doesn't seem to be resolving these problems in the short term. So customers are getting angry and the unfortunate bi-product of that is they are taking it out on you.

I hope things do get better for you, and Thanks for dropping by to make your post. I do feel for what you must be going through, but again I think Adam makes a great point that you need to direct your Anger towards Vodafone (ie the people responsible for this mess), and try to maybe sympathise with your customers a little more.

Best of luck.
9 Jan 2011 07:51:57 PM: I'm sorry but maybe if your company actually lived up to the customers expectations and provided the services we pay for people wouldn't benso agitated. I understand it isn't your fault directly but if you're sick of copping abuse why don't you all complain to your employer and maybe they'll get their arse into gear and do something.

Maybe you can also tell your CEO also to take the customer care centre out of India so we can actually speak to someone who we can understand and can understand us.

You also say people are just jumping on the bandwagon to get out of their contracts free of charge and don't really have any real problems like some other customers. It doesn't matter how many times a customers calls drop out per day or week all that matter is that the calls are in fact dropping out and your company cannot support the customers and are in breach of every part of their contracts. We pay for a service which your company does not provide!!!
9 Jan 2011 07:52:02 PM: And Adam, i ask you a question

If you have worked in retail

Then i would love for you too work through this - because of your website i have team members not coming to work because they get threatened by customers, work morale is at an all time low. And people are quiting left right and center.

I wish you had never made this website, you have made me hate my job.
Vodafone was an amazing company too work for, now we get abused, yelled at, every day.
I had a customer THROW his phone at me the other day.

I hope you got what you wanted.
9 Jan 2011 07:53:05 PM: To the above poster, maybe there are SOME (I think small number) of people taking advantage of the situation, but logically, wouldn't you say most people complaining WOULD have legitimate concerns, just like yourself? If people are happy, why would they spent all that time trying to get out of their contract - they would only end up with no contract and have to go with another provider who is likely more expensive than Vodafone. Isn't it more likely that there are just so many people with legitimate concerns that Vodafone's telephone services cannot keep up?

I also do feel sorry for Vodafone staff and some people with violent tendencies are a real disgrace. I hope you stay strong and safe through this, but I agree with Adam in that your company has not supported you properly. I hope it changes, but calling customers 'fail' doesn't help the situation much either.
9 Jan 2011 07:56:50 PM: I dont agree with saying out customers are fail in the slightest. Its just such a shame, us the staff are the face of vodafone and majority of us arent bad people, it really is a huge drainer going into work every day though, we know what to expect but for the first time today i had a customer say he felt sorry for us. I know i personally try to go to the absolute end to help every customer i can, it really is just a shame this has all happened.
9 Jan 2011 07:57:11 PM: What a whining little sook you are (the original poster of this message). You're just a stupid little pawn in this incompetent company who says they love vodafone so much because you want everybody to come in and sign up for your ridiculous plans that aren't even worth half of what they claim. You are dirty on the masses of people who are trying to leave in droves because for every customer you sign up onto a contract that leaves the network....you lose your money from Vodafone. I hope your business goes bankrupt as well as all of Vodafone. For screwing people around you deserve nothing less. Oh and for the record, I have a Telstra mobile for work and I can honestly say I have NEVER seen it drop not even ONE BAR of reception in nearly 18 months of using it. With Vodafone....while I don't need to say anymore.
9 Jan 2011 07:57:25 PM: To the person that posted "because of your website i have team members not coming to work because they get threatened by customers, work morale is at an all time low. And people are quiting left right and center"

Have you ever thought that it may actually be the company that you worked for that has caused this problem? All Adam did in my opinion is show your customers they are not alone. He should be applauded for what he has done, not shot down by some misguided blame game.

My two cents worth.
9 Jan 2011 08:00:54 PM: I feel so sorry for this staff member! People are really rude these days and wont take no for an answer. People think that they are always right and demand whatever they want. All companies have procedures, if this was optus or telstra, the same would happen.

9 Jan 2011 08:03:10 PM: to "9 Jan 2011 09:57:11 PM". You are the people the original poster is clearly referring to!
9 Jan 2011 08:03:56 PM: How about Vodafone communicates professionally to their customers, instead of waiting for some frustrated person such as Adam create a website to get some recognition from Vodafone that they do actually have MASSIVE problems in both network and customer (phone) service.

I will never threaten a VHA staff member, I realise it is not your fault, it is the directors, project managers, capacity planners that are at fault here.

Also VHA for continuing to sign people up with non-disclosure and misrepresentation that the service Vodafone is "selling" to the customer is not fit for purpose and does not perform to the standard that is stated via Vodafone.

If Vodafone said, we have network issues, our customer phone support is second rate, but we do have cheap plans then I would understand. You provide an excellent product, alongside with excellent customer service and support and yep all for paying $80 each month.

Sell a customer a product or service that doesn't work or continually has issues, ask them to call the customer support line, (not informing them of the wait times and poor phone support) and you will get very angry and frustrated customers, no it may not be an individual staff members fault, but you represent a company that in my eyes should be ordered by the ACCC to cease all new contracts until these ongoing issues are resolved, simple as that.
Get real, this is business, not a "give us a break" because our network is of 3rd world quality.
9 Jan 2011 08:04:25 PM: To 9:52:02pm, I'm sure plenty of people (at Voda) wish Adam didn't make this website, but many many people are glad for it as well. When Adam made this site, he was frustrated at the lack of service he was receiving and was pretty shocked at how Vodafone conducts itself (Not retail staff, not anyone personally, but the management of the company as a whole, and yes, the offshore call centres).

The fact this website caught on is due to so many others experiencing the same problems (and of course, the media exposure).

I hope everyone at Vodafone can at least have the sense and HUMILITY to see that it is the company's decisions and actions that is ultimately making your jobs difficult right now, not Adam making this website.

Also, let's not forget which is the big corporation with lots of money, resources and lawyers, and which is the consumer who up until this website and media attention, had no voice.

- Not Adam, but someone who supports him -
9 Jan 2011 08:04:27 PM: You're just a franchise, you are a nobody. You may have thought you had a great business 5-10 years like many of your shoddy neighbouring associates, but that is all you are. You cannot help a customer if they have a network issue. You cannot do anything. Like the poster at 9:57:11pm wrote, you just hope you keep getting paid your commissions from vodafail.
9 Jan 2011 08:08:24 PM: The CEO made clear the issues and updates the website as networks are updated, checkout www.vodafone.com.au
9 Jan 2011 08:10:53 PM: I work in the member services department of a very large insurance company and I get yelled at and abused for the silliest things like calling an existing member about their current policy and I just happened to call them when they are busy. Sure I don't like it but you take what comes with the job. If my company was providing a shit service then I would accept the fact that I may have to cop some flack for that. Please do not blame the customers for being irritated, blame your employer who is putting you in this situation and not giving you a way to help the customers resolve their issues.

Adam has done nothing wrong by creating this site and quite frankly even if he didn't you'd still have customers coming in upset because they are paying for a service they are not getting. Please see it from our point of view too.
9 Jan 2011 08:11:20 PM: what the hell 10:04:27 PM. All vodafone stores are owned by the company and are not franchised. I suggest that you know your stuff before you comment. Also, VHA employees get barely any commission anyway
9 Jan 2011 08:12:53 PM: I dont think the staff blame the customers for being angry, just maybe take a chill pill before you visit the store and rage at the poor retail assistant for vodafones network
9 Jan 2011 08:13:22 PM: @ 9 Jan 2011 09:52:02 PM: I think there are many other reasons why your colleagues feel the way they do and Adam and vodafail.com are not one of them. Look upon vodafail.com as a conduit for the consumer to have their say, had they not had the chance to vent on vodafail.com things may be considerably worse on the shop floor. Good luck to you and thanks for posting on vodafail.com
9 Jan 2011 08:14:21 PM: 9 Jan 2011 10:11:20 PM ... You might need to get your facts right. To quote a store owner "Most of VHA's store are franchised so im not sure what the implications or possibility of having a system like that are..."

9 Jan 2011 08:14:43 PM: If you must know, we actually dont make the same commission we used too, the people who stayed with vodafone and continue working for them actually enjoyed there job.Our pay structure is ALOT worse. And too say we are no bodys , what ever makes you think people will want to help you with that attitude?
And no we cant go out and climb up a tower and see why its not working but we can help, and speak to people directly in cust care and keep logs on the problems you are facing.
But frankly , people who come in with that exact same attitude you have, its a little hard keeping a smile on our dial and doing those things for you when you think we are doing it all for commission.
9 Jan 2011 08:15:33 PM: The CEO can go stick it. Since when does saying "We apologies for any inconvinience caused" make it alright to offer dismal service and a product that does not work, yet Vodafone continue to advertise and sign up people to a service that is incapable of even loading a simple webpage in a CBD postcode standing outside. FAIL.
9 Jan 2011 08:16:52 PM: 10:11:20 yes you are an idiot too. Mcdonalds stores are owned by the Mcdonalds company. A vodafone store signs up a customer to a 24 month contract. Who gets paid - Vodafone....who else gets a percentage of the profits - the store owner. The customer walks out of his contract, what happens to your monthly percentage payment from Vodafail when they are no longer a customer? You don't get it. Seems like anyone can get a phone business - look at all the dodgy Dago's you see in the shopping centres. I love it when they lose money - wankers!
9 Jan 2011 08:18:20 PM: Yes, even you store owners have been f@*ked over by your masters....cutting your payments down. Wake up, you're being screwed to. They don't care about you or the rest of us.
9 Jan 2011 08:19:17 PM: NO ONE OWNS THE COMPANY OWNED STORES, there is only a manager, they do not own the store! Dealers sell all company's!
9 Jan 2011 08:21:57 PM: 10:16:52 PM, seems like you dont have your facts straight. Do you work for vodafone?
9 Jan 2011 08:22:25 PM: You wanna open a VF store, you do it like every other franchise, you pay the money to set it up and you follow THEIR RULES. You put your stupid posters up they give you and you try and sell plans to customers and hey "you want a shitty leather case with that phone?"
9 Jan 2011 08:23:22 PM: Why the F@*k would I want to work for a stupid company like VF? I am pining to see them go under and all the Dago franchises with them.
9 Jan 2011 08:23:25 PM: actually no
9 Jan 2011 08:24:23 PM: I think, correct me if I'm wrong unemployment is at 5.5% (somewhere like that) and if I was a Vodafone staff member, I'd tell the company to go and stick it and go and work for another company that actually provides a product that I could confidently sell to my customers and back it up with great service. Stop whinging about furious customers, they have a reason to be furious, and quite frankly if I was a sales person for Vodafone, I would encourage all my staff to leave and go and work for an honest company. My two cents worth.
9 Jan 2011 08:24:49 PM: 10:23:22 PM, im not sure why you are even here :/ Stop being so rude. Its people like you that clog up the phone lines for upset customers
9 Jan 2011 08:25:37 PM: 10:24:23 PM- i think a job is a job. money is money.
9 Jan 2011 08:25:57 PM: Don't forget to upsell them a stupid car charger that doesn't work with every sale. If you give it away free, it comes out of your pocket.
9 Jan 2011 08:29:57 PM: Is there an echo in here??? Can everyone just take a deep breath..........hold it..........breath away. Calm down please, it is late we are all feeling tired, let the debate continue but without the name calling please, nice constructive debate please. vodafail mod.
9 Jan 2011 08:34:10 PM: "People like me that clog up the phone lines for upset customers" haha this quote just sums up the intelligence of the person that posted this comment. If I didn't have a problem with my VodaGay service in the CBD! I sure wouldn't waste 3 hours on hold (last call to Vodafone Support)just to "clog" up other complaining customers. Idiot.
9 Jan 2011 08:36:10 PM: I am relly against racism and many people here would be subject to discrimmination here, post 10:29:11 PM should definitely be deleted. He is clearly upset, but critising a racial group does not fix your problem mate.
9 Jan 2011 08:37:02 PM: @ 9 Jan 2011 10:14:21 PM - No whoever that person was is wrong. Vodafone used to contract third party dealer channels to operate the stores on their behalf. Once Hutchins Australia and Vodafone AUS merged to form VHA all these stores were brought from the third party dealers so VHA would have more control over them and customers experience.......yes I work for VHA in their AUS call centre.
9 Jan 2011 08:37:41 PM: 10:34:10, clearly you are not a person who clogs up the line but people who just ring up and want to get out of their contract with a full waiver because they think they get to keep their iphone 4. Idiot.
9 Jan 2011 08:37:47 PM: All some of us is asking - please treat the staff with the respect we deserve.
Thank you.
9 Jan 2011 08:39:02 PM: Thank you all for your input, I have moderated the comment at 10:29:11 PM for racial slurs. Please refrain from racial insults and be sensible in your comments. - Adam
9 Jan 2011 08:39:10 PM: I find it very amusing that there are people who come onto this website who defend Vodafone when 99.9% of the people on this site are against VF, especially this section.
9 Jan 2011 08:40:29 PM: well said.
9 Jan 2011 08:40:39 PM: Sorry Adam.....it's hard not to get angry online just like we all have over the phone. It's obvious how much this network burns people up inside.
9 Jan 2011 08:41:15 PM: thanks ADAM!!
9 Jan 2011 08:44:34 PM: I'll treat Vodafone with the same respect they treat me! Take my money and provide nothing but service trouble, no 3G, non-disclosure of network problems upon signing me up, misrepresentation of your product that doesn't work. Why should I just bare with you? I couldn't care less if Vodafone was merging with God, your product / service that you continue to sell to customers, DOES NOT WORK, and then all you can do is redirect customers to a call centre with dreadful wait times. Vodafone deserves everything it gets!
9 Jan 2011 08:46:44 PM: Vodafone does work in a majority of areas, this is a misrepresentation
9 Jan 2011 08:50:17 PM: HAHA nice comment 10:46:4PM. Thats why you have 12,000 people complaining. Definitely works in "majority of areas" haha FAIL.
9 Jan 2011 08:53:24 PM: I'm not fail, im not locked into vodafone at all. Fail ahahha
9 Jan 2011 08:53:39 PM:
9 Jan 2011 08:59:32 PM: HAHAHA My friend just replied to my SMS I sent yesterday at 9pm.....He just received it now 11:00pm tonight......
9 Jan 2011 09:00:58 PM: How about you TIO staff member get the ACCC involved. This country has 12 THOUSAND people complaining about how a major company is treating them and providing products and services that are not "fit for purpose" If Vodafone was doing such a good job and informing people, providing additional customer support, via the stores that can solve peoples problems, as well as the horrible "customer support" call wait times, then the 12,000 people would not be on this website. You need to understand we (the Australian taxpayer) pay your Govt body to stop companies doing this and we need the ACCC and TIO to step in with force. Until such action, you will get furious and outrageous complaining customers venting their frustration on this site and will continue to argue with VHA staff. Vodafone should instruct all VHA staff not to post on Vodafail.com, it only fuels the fire and pisses more customers off.
9 Jan 2011 09:02:00 PM: @ 9 Jan 2011 10:53:39 PM,

Whilst I am 100% against everything Vodafone as a company does atm, due to the amount of network errors and everything associated with it. I do feel for your position (and the other customer facing staff), and have alot of respect for what you must be having to deal with atm. I know it must be tuff, and one way or the other this will eventually play out. I hope for yours and all of the staffs sake as well as the customers it is sooner rather than later. I still have the utmost respect for this sites creator, whilst I understand this site must be hurting the company you represent, once this site was created your customers realised they are not alone. It annoys me when one of the staff above blame this sites creator for his staff not coming to work, because at the end of the day this site brought everyone together, it is the company you guys represent that caused this fiasco and hopefully they can sort it out really quick. Unfortunately I just can't see that happening and as such feel for what you guys and girls must be having to deal with.

Vodafail Moderation Team.
9 Jan 2011 09:05:09 PM: Thank you mr moderator
9 Jan 2011 09:05:27 PM: Everyone should lodge a complaint with the TIO no matter how small it is. This way it costs money for Vodafone.
9 Jan 2011 09:06:47 PM: If I was a VHA staff member, I'd be on seek.com and handing my resume in at Telstra and Optus tomorrow. No way could I sell such an awful service. I'm too honest person for that.
9 Jan 2011 09:10:46 PM: Telstra and optus are just as bad

9 Jan 2011 09:14:11 PM: Do you see a TelstraFail or OptusFail website with 12,000 posts on it? Nope. Class action law suit against them? Nope. 4 million privacy issues breached? Nope. Yeah, seem like they are just as bad. haha FAIL.
9 Jan 2011 09:14:53 PM: 9 Jan 2011 11:10:46 PM ...If you are talking about coverage and network performance I disagree 100% . I have used all 3 all around Australia for a long time, and when it comes to overall coverage and performance Telstra's NextG Network is miles ahead of the competition. However I do agree with most you pay a little more for that service. Second would be the Optus Network, they have almost as good a coverage, but the performance of web browsing can be a little sluggish at times. However the benefit is they are usually a little cheaper than Telstra. Finally you have Vodafone, and whilst they are the cheapest option, I am sure I don't need to repeat the 11,000 posts here that basically tell you the coverage and performance is below par (especially of the last few months).
9 Jan 2011 09:17:52 PM: I wouldn't care if Telstra had monkeys working in customer service as I would never have to ring them about a fault with the service I have a telstra mobile also. I agree on optus being just as bad.
9 Jan 2011 09:18:52 PM: If Vodafone Public Relations had any brains they would have got the CEO to issue a notice to all staff advising them NOT to post on www.vodafail.com! Another Vodafone managment FAIL haha. Keep fuelling the fire VHA staff. Tops! Good work!
9 Jan 2011 09:18:56 PM: Telstra wants to be a monopoly and this site is making the telstra CEO very happy
9 Jan 2011 09:26:01 PM: The sooner Vodafone goes under the better. At least it will teach the staff that maybe signing up customers to a product/service that isn't fit for purpose probably isn't such an honest thing to do and the company that you work for (Vodafone) is the one that is making your life at work hell. Do yourself a favour and jump ship, probably get a pay rise as well :)
9 Jan 2011 09:30:29 PM: Vodafone have 4 million users. Only 12000 have an issue
9 Jan 2011 09:31:56 PM: If vodafone go under, say hello to increased mobile costs!! Optus and telstra can then charge whatever theywant
9 Jan 2011 09:32:17 PM: @ 9 Jan 2011 11:30:29 PM , It is called a sample size. The majority of people do not even know about this site, nor do they post on blogs. A sample size of 11000 people is HUGE to a company with 4-6 million customers.
9 Jan 2011 09:32:37 PM: 9 Jan 2011 11:26:01 PM

There is a big difference between a person that is angry and a person that is rude. An angry person makes you want to help them because they are disappointed in whatever endeavour you are doing. A rude person only makes you realise they are not someone you have respect for.

Just a thought.
9 Jan 2011 09:35:12 PM: Depends on where the anger is directed
9 Jan 2011 09:36:16 PM: Also a majority of people on here complain 5 or so times
9 Jan 2011 09:37:09 PM: I'd much rather pay more for my mobile service that worked! Obviously my $80 per month on my crappy infinite plan is like throwing money down the drain anyway!
9 Jan 2011 09:38:02 PM:
9 Jan 2011 09:39:24 PM: How can a major telco not have 3G service in one of Australia's CBDs haha FAIL. Vodafone suck.
9 Jan 2011 09:39:46 PM: @ 9 Jan 2011 11:36:16 PM, Sorry due to the unique number of IP's that have posted. I will have to disagree with that statement. Regards, Vodafail Moderation Team.
9 Jan 2011 09:40:43 PM: So if someone directs anger at you, do you help them? Ummm NO
9 Jan 2011 09:44:06 PM: Maybe Vodafone customers are angry because staff in the store tell you to ring customer service which has terrible wait times.... That is Vodafone's customer service...
9 Jan 2011 09:49:05 PM: @ 9 Jan 2011 11:40:43 PM
If a drukardn in a pub is angry with my for looking at them funny, do I want to help him? No.

If a customer with my company which I have spent years of my life working for is angry with us, bloody oath I want to help them.
9 Jan 2011 09:52:18 PM: Ah Vodafone staff, keep trying to defend a useless company that cares about wasting millions on a V8 supercar team and sponsoring the Ashes, rather then investing more infrastructure into their network when doing their capacity planning before rolling out unlimited infinite plans. = FAIL
9 Jan 2011 10:50:25 PM: LMAO at post above. That seem to shut the Vodafone whinging staff up. Good one!
9 Jan 2011 10:54:21 PM: Or it's just that they have lives and went to bed ...
9 Jan 2011 10:57:23 PM: Yeah they need an early night in prep for tomorrow, another day where the staff think.. FML all thanks to VODAFONE!
10 Jan 2011 01:44:04 AM: Hello Vodafone... can you spell I N T E G R I T Y...? Do you know what it means? It means DO WHAT YOU SAY YOU ARE GOING TO DO. That means... provide the service that you contracted to provide to the customer. Your lack of INTEGRITY is the sole reason for all of the flak you are getting on this and other forums.
10 Jan 2011 03:02:36 AM: Out of every hundred customers we sign up, maybe two or three have issues.

That's the bottom line.
10 Jan 2011 07:19:03 AM: Intimidating and abusing staff is really not OK. Not at all.
Anything else that will help you FORCE VODAFONE TO HONOR IT'S MOST BASIC COMMITMENTS is fair game.
Vodafone (the company) uses all sorts of strategies, tricks and straight out lies to abscond from their responsibility. Do not let anybody convince you that it is mean, cruel or immoral to respond in kind.
Although Australian telcos have a poor track record of recognizing that low staff moral (as a result of management failings) is a real problem, there is always a first time.

If you want to abuse somebody you don't know because you are angry - take a long hard look at yourself and chill out.
If you want to insist that Vodafone (the company) must meet it's most basic obligations and the only way to do that is by dealing with tired looking Vodafone staff who wish it would end - go right ahead.
If you work for Vodafone - good luck.
10 Jan 2011 11:49:35 AM: I agree with the original poster, they are people after all and their management is letting them down very badly. Good managers take the heat OFF their employees. Vodafone are not doing that clearly. As for the earlierr comment about only a small number having issues, thats bollocks because I hear more and more everyday. I work for a large organisation and they are coming out of the woodwork. I made this video earlier at http://www.youtube.com/watch?v=eZKZPBr7lYo it demonstrates amongst other things that you can get you issue across without resorting to bad behaviour.
10 Jan 2011 01:03:03 PM: I agree with you 100% i work in retail aswell the staff at my local Voda store have been fantastic infact i have become friends with alot of them only because i am always in the store having to send off a hand set or pick it up to find its still faulty and as i said to the staff i know its not their fault. I personaly find it to be a shame the network is so bad at the moment and with the personal information leak at the moment i am seriously concerned.
10 Jan 2011 02:37:18 PM: Vodafone Management is a disaster! Go the class action law suit. 9000 people lined up so far! I emailed ACCC yesterday as well as Today Tonight and A Current Affair. Vodafone deserves everyting it gets for poor planning, non-disclosure and misrepresentation.
10 Jan 2011 02:44:24 PM: Yes, but the staff don't. That's the whole point of this argument. Good luck guys!
10 Jan 2011 04:10:29 PM: I work for VHA and have 2 phones with vodafone that I've never had any real problem with... why should I feel guilty for selling something that works for me?
10 Jan 2011 05:19:07 PM: Yet, you can see complaint after complaint after complaint here, let alone the people that are apparently going into your stores and abusing you or over the phone and you think the network works?
10 Jan 2011 07:10:58 PM: Today spent wasting my time with voidafone,I have been away for the past week, prior to that I lodged a complaint with the TIO, Voidafone left a message asking me to call them re my complaint or text them, unable to do so as I didnt have coverage however did sent a text from my sons phone telling them this. o today I called the 1555 and decided to be call back within 10-15 mins, this was after being told at least half a dozen times that there was a technical issue and to call back. 2 hours later no response so I called 1555 again this time held on as the wait was 7-12 mins, another 2 hours so called back again, over 35mins was the reported as the wait, this time I did get a customer service person whom noticed I had a complaint and dumped me through to this department, alas they were now closed, ring back tomorrow. All I wanted was my password reset as they claim I had put a wrong one in and had not answered my secret question correctly 3 times,funny thing was I didn't even get a chance to answer the question as coverage was slow. so I called once again spoke to a supervisor, sorry blah blah blah, still waiting for the reset, not going to give them any more payments as I wont pay for nothing
11 Jan 2011 07:19:16 AM: Hmm, this is the wrong post to leave such a reply. This is to do with retail staff dealing with abuse - not customer care waiting times.
11 Jan 2011 02:12:42 PM: Directed to the 2nd poster you sir are the idiot rather then the man telling you that he is just doing his job. If you were a police officer and people give you the crap your giving this retailer wouldnt you feel annoyed as you are only doing your job. Yes i agree that Vodafone is hopeless but the employee is quite obviously a trained proffesional and would rather not be harrased by people like you. No offence to the poster but i wouldnt mind getting my contract ripped up as the converage is horrible but there is seriously nothing you can do about that. Also this employee isnt on the phone when you call up customer support and as it seems i would honestly rather have them to talk to then the people we do recieve. TO ALL FUTURE HARRASERS dont shoot the messanger, as there doing there job, if you intend to hurt voda there is a law suit, just dont harras there workers.
13 Jan 2011 02:42:26 PM: OP, the only reason I would come round the counter is to give you a big hug. I have the utmost admiration for anyone who has to deal face-to-face with the idiotic general public, having spent three of the most hateful years of my life putting up with verbal abuse down the phone because morons don't read the terms and conditions, and refuse to take responsibility for their own actions. Anyone who comes into a store and makes threats and intimidates as the customer is alleged to have done should be reported to the police (who sadly will do nothing no doubt).
13 Jan 2011 10:19:22 PM: VHA its management and staff are working hard to fix the issues at hand and find resolutions for all customers facing issues. Please note that the majority of employees both retail and call centre are not here to make your life hard, we genuinely want to help you, we have friends and family facing the same issue and we do feel your pain. Please give us the chance to do so without being rude or aggressive, it's much easier to go above and beyond for someone who is understanding of where we are coming from than it is for someone who is yelling,screaming and name calling. This is the way bullies behave!
To the girl at the store I understand where you are coming from and you are doing an amazing job.
To the creator of this website, I understand your frustrations and I applaud you for taking action to rectify something that you believed to be wrong.
To all the rational people who have posted on this site, thank you for taking the time and effort to air your grievances.
We are aware that there are issues with the network, and I am not one to make excuses so I won't. We are working to Increase our capacity and the only thing I can say is I hope this is fixed soon.
I myself work for VHA and have done so for many years, our network has never been as good as Telstras- but bare in mind it was you the tax payers who paid for and set up their infrastructure when the network was owned by the government- be that as it may I choose to work for Vodafone for the culture that it encourages throughout the company it is an amazing company to work for.
I am saddened by the comments made about our customer service as this is an area that we are normally complemented on and this issue needs to be adressed along with the network. After all what's the use of having a fantastic network when you dont have fantastic staff to back it up- we are not Telstra after all.
14 Jan 2011 08:52:46 AM: I'd like to see how would you react if you were in our position... The employees made the company, if you think your company is not given the right service SUGGEST other options instead of looking at the customer as if we were rude idiots just for pleasure. YOUR CUSTOMER SERVICE IS BAD now that everybody is telling it to you VODAFAIL do you think you could listen and DO SOMETHING ABOUT IT? sometimes I wonder how is this legal, ACCC where are you?
19 Jan 2011 02:56:20 PM: i have worked for vf and 3 for 5 years and man.... i'm looking to change my job . getting so much shit from ignorant customers has just taken its toll. it's not like we get paid more for getting shouted on. We really try to help you, but if people can't give us a break. idno.. i do understand from customers' POV, but it's just not fair to the workers. Stop "my friend told me..." rah rah rah. If they can do a better job, go to them. Why ask if you can't believe what we say?
20 Jan 2011 06:13:12 PM: There are multipule reasons for network problems. Just a couple are: the 2100mhz signal is banked up because of IPhones (3GS) and upgrades.
If you choose a phone that is 850mhz capable you will have a better experience. 850 is what telstra call the "next G" network, it is not as fast 2100 (but still broadband speed).If you are having trouble suggest to customer care or Vodafone consultants that you would like a I phone 4 or the new Black Berry bold or HTC desire HD. 850 has more then double the frequency range and penetrates buildings, mountains etc.

Telstra had the same "teething" problems 4 years ago.
I am proud that I look after all of my business clients and if our network is really not achieving drsirable results for their business then I go to great lengths to help them out of their commitments. In saying that it is quite rare that I have to go to those lengths.

I am sorry that the company I work for and love is frustrating so many people. But I know it will be fixed.
Customers you may want to leave now but down the track you will experience great coverage at the most competitive prices on the market.

I hope you can stick with Vodafone and support a business that is driving mobile phone prices significatly lower for the Australian Market.

Vodafone will fix their issues they are not new to this. As a brand they are the largest mobile provider in the world, (one in four mobiles are Vodafone mobile).

And I applaud the creator of this website and hope that more people will create wiki sites for companies to hear their complaints ( a insurance flood victim one possibly?)

21 Jan 2011 09:03:04 AM: How fail are customers?????????

That just says it all!

It never ceases to amaze me how so called 'customer service' representatives fail to understand the fundamentals of... well, customer service! With 25 years experience dealing with the public, I understand completely the trials and tribulations that dealing with the public present. Indeed, 'Customer Service' jobs are possibly the toughest and most underpaid of jobs, made more difficult by the apparent severe lack of proper training most customer service reps display; either lack of training or simply an innate lack of ability to put training into practice.

I agree, a fair percentage of customers appear to be 'morons'. I agree, customers sometimes do and say things that make it difficult to 'service' them in an appropriate way. I agree, customers can be rude, aggressive, and damn right offensive at times... enough to make even the most proficient customer service rep want to pull out a 44 magnum and do some damage.

Excellent customer service is primarily about relationships. The top 3 'C's' of excellent relationships are; Communication, Communication, and... yep... COMMUNICATION!! Vodafone is a TeleCOMMUNICATIONs company that, from my perspective as a customer, seems to have a huge COMMUNICATION problem. Go figure!

Apart from the CEO apology, which I only found out about via following Vodafail, Vodafone has not once COMMUNICATED with me to acknowledge there are issues with it's network. Why is it left to vodafail to gather all the intelligence about network failure and customer issues? Why isn't Vodafone being more proactive in regard to placating it's customers and solving their issues? If Vodafone is being proactive, why, as a PAYING CUSTOMER, don't I know anything about it?


To all the Vodafone staff on here venting about angry, moronic, and stupid customers: PAYING CUSTOMERS have the right to be angry, moronic and stupid. It's YOUR JOB to deal with them in a professional way regardless of your personal opinion. I'm sure I speak for almost everyone when I say, I make NO APOLOGY for the diversity of the human condition that makes every HUMAN different and approach situations in different ways; ALL of us PAYING CUSTOMERS have the RIGHT to NOT fit in the BOX that YOU call 'normal', or that YOU are happy to deal with! If you don't know how to deal with an angry customer, go back to skool and get some training! LEARN that angry customers are one of the BEST types of customer to have (Yes you read that right, BEST) and can ultimately be the most rewarding to deal with! Angry customers present you with huge OPPORTUNITIES; You turn an angry customer around and you have a customer that will sing your praises until the next millennium and leave a beaming, satisfied smile of your face for a job well done! It's a shame none of you seem to have a grasp on that! Learn EMPATHY, PATIENCE, LISTENING SKILLS, QUESTIONING SKILLS. Did I mention EMPATHY? If YOU can't be bothered to learn how to deal with all types of people, then get another job! Publically bitching and moaning about the very people who ultimately PAY YOUR WAGES, AND PROVIDE YOU WITH A JOB isn't a very smart move on so many levels, there isn't enough space to discuss them here!

Gross lack of service ability: Strike 2!

Also, angry customers help uncover holes in your product and/or service. It's up to Vodafone (read Vodafone staff) to effectively identify and resolve those holes. It shouldn't be left to fester this much so that Vodafail comes to life or PAYING customers have to invest valuable time and energy to make lots of noise and fuss to force those holes to be filled; It's NOT OUR JOB, but we, as PAYING customers, sure have the RIGHT to make lots of noise and fuss when YOU fail! Unfortunately, as the coal face of Vodafone, it's the role of the customer service rep to face the brunt of customer dissatisfaction in a professional way. If Vodafone management don't have the nous to provide the front line staff with effective mitigation facilities, that's NOT the PAYING CUSTOMERS problem... it's YOURS!

Apparent lack of ACTION: Strike 3!

Fundamentally, it is the PRIVILEGE OF ANY BUSINESS that a customer decides to had over hard earned money for products and services. That's a fact that seems to have been lost on not only Vodafone, but across the consumer sector. Companies like Vodafone that lock customers into contracts, lock phones to the network, etc, make it difficult for dissatisfied customers to switch suppliers. Unlike a high street retailer where, as a customer, I have the choice whether to go back or not at no cost to me, I can't just ditch Vodafone without having to buy a new phone or lose money on the phone I already have. That just adds to the misery and frustration of poor service, be it from Vodafone staff or the network. PAYING CUSTOMERS like me are kind of like caged angry lions. Vodafone has 3 choices. 1) Release the lions: unlock our phones and/or allow us to exit contracts at no cost. 2) Give the lions a better enclosure: FIX the damn network! 3) Make the lions more angry: Keep poking us with the sticks of bad service in exchange for good money and watch what happens... I can assure you, it's not gonna be good!

21 Jan 2011 05:50:40 PM: Some of you clowns should slow down a little on the individual that wrote the original post. Spitting your vitriol and hissing your anger only goes to prove that the point made about abuse from customers must be all too real for the sales people. For s start it's only a phone for heavens sake. From reading the emotion blurted around this web site one could be forgiven for thinking that you all have nowhere to live tonight. I sympathise with your phone issues (although only mildly) and appreciate that you are entitled to expect a certain standard of service. However, that doesn't give any of you the unfettered right to abuse people just because your having a 'tanty' over a phone. I would be horrified if my 8 year old carried on like some of the goons on this site. Far from being subject to a class action, the employees of Vodaphone should prosecute some of the mindless fools roaming (sorry couldn't help the phone pun) around this site. I would gladly represent the person who wrote the first part of this thread. As for the idiot that threw a phone at the dealer he should have been prosecuted for common assault. It's hard to believe that this is modern Australia when we have a few disaffected phone 'freaks' thinking that they have the right to assault and abuse their fellow Australians over such an inconsequential thing as a mobile phone. Grow up the lot of you!
21 Jan 2011 06:02:20 PM: Couldn't have said it any better myself
21 Jan 2011 06:47:44 PM: 21 Jan 2011 11:03:04 AM Comment is full of truth
21 Jan 2011 07:59:59 PM: I love the comments about the fact that vodafone use the same towers as optus/ telstra or whoever, it cracks me up. How can 3 people on 3 different networks in the same 10 metre radius as each other all have varying levels of coverage? Oh yes and all using the same model iphone. No shock to anyone to hear that me on vodafail had the worst coverage and the others had near perfect reception.... Go on, justify that someone
21 Jan 2011 08:05:58 PM: In addition to the above comment, it was not on one occasion, and in different spots around town... hmmmmmmmmm?????!!!
21 Jan 2011 10:05:50 PM: In reply to comment @ 9 Jan 2011 09:47:29 PM:
... Also with the whole Vodafone's security breach - funny how they forgot to mention telstra also use the exact same system as us...

Hmnn .. perhaps Telstra has access restricted to specific IP's and only allow secure VPN access ... bit different than Vodafone's generic password, non VPN, allow connection any IP shonky setup.

Oh .. hang on, I forgot about the non-expiring password.
18 Feb 2011 05:33:45 PM: To the person that posted this:

If you choose a phone that is 850mhz capable you will have a better experience. 850 is what telstra call the "next G" network, it is not as fast 2100 (but still broadband speed).If you are having trouble suggest to customer care or Vodafone consultants that you would like a I phone 4 or the new Black Berry bold or HTC desire HD. 850 has more then double the frequency range and penetrates buildings, mountains etc.

Telstra had the same "teething" problems 4 years ago.
I am proud that I look after all of my business clients and if our network is really not achieving drsirable results for their business then I go to great lengths to help them out of their commitments. In saying that it is quite rare that I have to go to those lengths.

I am sorry that the company I work for and love is frustrating so many people. But I know it will be fixed.
Customers you may want to leave now but down the track you will experience great coverage at the most competitive prices on the market.

I hope you can stick with Vodafone and support a business that is driving mobile phone prices significatly lower for the Australian Market.

Vodafone will fix their issues they are not new to this. As a brand they are the largest mobile provider in the world, (one in four mobiles are Vodafone mobile).

And I applaud the creator of this website and hope that more people will create wiki sites for companies to hear their complaints ( a insurance flood victim one possibly?)


You obviously have no idea what you are talking about and it is dangerous Vodafone representatives such as yourselves that is increasing the misconception of the Vodafone network: 2100 is not as fast as Telstras 850 not even close 2100 tops out at max 3.6 MBPS and Telstra's next G is now deploying 20 MBPS. At least educate yourself before you pass yourself off as a so called expert.
12 May 2011 11:25:56 AM: The reason you are abused on a daily basis is because customers have totally lost faith in this companies ability to solve any sort of problem. I work in retail and am immensely grateful that the company that I work for do not have policies that force me to argue and fight with customers. I absolutely hate that I can't go into a Vodafone retail store and get my problems solved. Retail staff need more powers and much more training so that they can deal with these issues instore, rather than telling people to call customer care over the smallest issues. Remember, the number one annoyance for customers are policies and procedures that ruin the customer experience, if you can change/remove these then you are one step closer to success.

Also, curious if there is a legitimate way for employees to pass feedback onto higher ups? Surely being at the frontline of these complaints means they might have some ideas on how to improve the situation?
21 Jun 2011 11:26:09 PM: No matter how infuriated you are with service from any company, that is no excuse to use violence or assault to threaten, intimidate or bully a response. There are channels in place for this sort of thing and as frustrating as it may be, any retail staff member who knows the law and or feels threatened enough can have you put up on assault charges for even 'saying' that you will hit them etc.

Granted, its frustrating, I left Vodafone about a year ago, apparently before all the trouble and went to telstra. Needless to say, I can apply many vodafail stories to my Telstra experience. So much so that I returned to vodafone, only to discover my calls drop out, and my internet is at times unusable. It is frustrating and annoys and irritates me to no end.

I do not however, and will not ever consider going into a retail store and attempting to threaten or intimidate staff in their workplace. I now work in law enforcement and have seen too many people go to jail because of this behaviour. Do not let a phone companies frustrations put you in prison for what could be up to 5 years, longer if second or third offence.

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11511 Someone from VIC thinks vodafone is terrible at 9 Jan 2011 07:11:17 PM
I am a 3 customer and since there merge i have constant call drop outs, i dont recieve mms, my phone freezes and I have poor recpetion in a 3G area. I have complained and all they do is say you have full coverage, there is no issue. My parents both are with 3 and have the same issues, we even have to walk up the street to send a message sometimes! Internet connection is also average. I will be ending my contact early and paying out the rest to go to telstra and actually have coverage, as optus seems to be just as bad as 3/vodafone.

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11510 Someone from NSW thinks vodafone is Complete Failure at 9 Jan 2011 07:10:51 PM
I signed up for a Vodafone Connection on 27th Dec 2010 and my mobile phone signal alternates between 1 bar to "Searching for Signal" or "No Service" at home. I complained immediately after this happened to Vodafone and I've followed up over phone several times. They sent me an SMS 10 days later saying that my complaint has been escalated to the network team. Nothing has changed. I dont want to change mobile service provider. I want the service Vodafone signed me up for. They even showed me a coverage map tool in their store and indicated very good signal in Voice, Data and 3G. The truth is far from what they sign you up for.

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11508 Someone from VIC thinks vodafone is Scarely bad at 9 Jan 2011 07:10:12 PM
Cannot get/maintain consistent contact with my wifes phone in our area. Vodafone/3 advise that coverage in the area is ok. Something doesn't add up. I was on Vodafone/3 for a while and then went to Telstra. I immediately noticed the remarkable difference with my reception. I'd never recommend anyone go to Vodafone/3.

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11503 Someone from WA thinks vodafone is Vodafone letting me down more every day! at 9 Jan 2011 06:55:29 PM
Reception dropping out, calls dropping out, no reception, calls not connecting, SMS & MMS delayed massively - 3 DAYS! Seriously Vodafone what is the problem? I have a new credit card number, so what did I do - register it with VF to direct debit my Internet Bill and to have it for my prepaid account, just like the old card. Now, I get a nasty bill saying that I haven't paid my Internet for two months! Enough is enough. I'm getting out of Vodafone.

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11502 Someone from NSW thinks vodafone is no reception at 9 Jan 2011 06:54:16 PM
My family has 4 phones with vodaphone & we are always having trouble with reception.

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11500 Someone from NSW thinks vodafone is Unlucky 13 Vodafail at 9 Jan 2011 06:52:27 PM
9 Jan 2011 06:55:53 PM: I have finally contacted the TIO so im waiting for them to get back to me

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11498 Someone from NSW thinks vodafone is 100% at 9 Jan 2011 06:50:52 PM
I had an Internet connection, which I cancelled due to coverage issues but still have three mobile phone accounts with Vodafone (one still under contract). As of three days ago we have had no coverage what so ever and are unable to use our mobile phones to make or receive calls or send and receive text messages. I spent just over two hours on the phone to customer care who told me that they had a software problem and were unable to tell me when we would be able to use our phones again... They did have one solution, go for a drive and see if our phones worked in a different area and they would call me on the landline to see if this worked. I did this and they still have not returned my call!

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11494 Someone from SA thinks vodafone is at 9 Jan 2011 06:34:53 PM
Reception issues. Calls drop out continually. Delayed SMS messages.

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11492 Someone from NSW thinks vodafone is Extremely! at 9 Jan 2011 06:33:40 PM
Where do I begin with how angry Vodafone makes me?! Anywhere from reception problems to not being able to connect and make phone calls, to delayed msges and voicemails. The issue is that most people rely on their phones in this day and age to do everything. I try to connect to work emails, and I can't due to poor reception. Can't use my safari half the time - due to poor reception. Can't send msges or make phonecalls most of the time, at work at home and at my partners time... My question to Vodafone is why the hell do I even need an iPhone or even a phone when majority of the time I cannot use it?? What if god forbid one day I was in desperte need to make a phonecall or send a MSG to save my life - wouldn't rely on Vodafone that's for sure. Uhhh so frustrating!!!

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11491 Someone from VIC thinks vodafone is FAIL x million at 9 Jan 2011 06:30:11 PM
I have an iphone 3GS and here are the problems experienced with VODAFONE:

1. Internet - constant problems: always states that it is "searching". Connection always drops out.

2. Reception - calls constantly dropping out no matter what suburb I am in (city or country). Also, when trying to make calls it constantly says "FAIL". I sometimes have to dial a number 20 times before it connects.

3. Delayed text messages and voicesmail - I receive SMS's / Voicemails 2 or 3 days after they were sent to me.

4. Phone freezing all the time - especially when the phone is ringing and I'm not able to answer the phone as the phone functions have frozen.

5. Changes / updates made on the Vodafone website and then being incorrectly charged because the systen did not recognise/confirm my updates.

6. Customer service is appalling, being on hold for too long, calls being disconnected whilst on the phone is a vodaphone customer service rep.

I am EXTREMELY unhappy with VODAFONE and will support this site and do my part in order for VODAFONE to pull their heads in and get their act together.

I have plenty of more stories to list but I will be here all night.

Thank you,


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11490 Someone from NSW thinks vodafone is worst in the world? at 9 Jan 2011 06:29:08 PM
3G and 2G dropouts, missed calls, no service where previously we had full service. All up about 50% of the time our phones have no reception at all, particularly during business hours, where previously I had full coverage at my desk.
Since the merger of 3 and Vodafone, service coverage has declined markedly - previously we had full coverage at home, now we are lucky to get 1 bar for both phone and wireless internet. Both drop out with annoying regularity. Service in Westfield Miranda used to be full coverage; it is n ow 50% no service.
My partner's phone, also with 3/Vodafone, can be on the coffee table next to mine, and hers shows reception while mine has none, whilst at other times the reverse can apply. There is no consistency.
As a committee member of a 4WD Club, I need access to my phone 24/7, in case of a search and rescue emergency.
3 says the problem lies with Vodafone; Vodafone says it because we are with 3. Both then blame the fact that we each have an iPhone 3GS (despite my having upgraded both phones to O/S 4.02), saying the phone has known reception problems.
Vodafone will not release either of us from our contracts - they say we have to go to 3 to deal with anything ; they have nothing to do with 3. 3 say all their contracts are now Vodafone property, and only they can release us.
3 want $585 each to change us from our contracts and onto new Vodafone contracts and a new phone each. This new contract will cost us each another $35.00 each per month (which we can't afford). They refuse to release us from our contracts and allow us to switch to another carrier.
Neither carrier is interested in my need for access to my phone 24/7.
9 Jan 2011 06:47:15 PM: In addition the biggest fail was I couldn't contact any of my 5 family members in the UK on Christmas day, due to the famous connection error'. Thanks Voda for disappointing all my family, and still charging me for the privilege. (Yes I did get charged for 1 minute and flagfall - how is that right?)

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11486 Someone from ACT thinks vodafone is bad at 9 Jan 2011 05:51:40 PM
We live in North Canberra - coverage is next to nothing (although has got better in the last week or so). I run a small business and use my mobile constantly between September-December last year I experienced probably close to 100 dropped calls or calls that just didn't connect.

I have been with Vodafone for close on 15 years (Digicall as they were when I started) and this is the worst I have ever experienced. I still have 18 months to run on my contract and I am just about over it all.
9 Jan 2011 06:03:45 PM: forgot to add - in March last year I changed my dongle (broadband) to a USB stick. They rang me said my plan was just about up - did I want to upgrade, as I had no problems I said yes. They did it all, cancelled the other plan, swapped my direct debit etc --- or so I thought. 4 months later I get a collection notice for my new account. They had still been taking the direct debit so I didn't understand. Well, the person who had done the upgrade hadn't changed the DD details - I was still paying for an account that had been closed!!! I have for the past 6 months been getting an account for a credit of $25 - I rang, asked for it to be refunded. The operator said they would just move the credit over to one of my other accounts, I said okay. 3 months on and I am still getting an account for $25 credit. Vodafone get your act together!!!
11 Jan 2011 11:03:22 AM: Yesterday - my husband who is also on Vodafail rang me and left a message, it was about picking him up because he didn't have bus fare - I finally got the voicemail message 2 hours later!!!

Also since posting this I have experience another 6 dropped calls!
25 Jan 2011 06:57:14 PM: Since posting these I have gotten out of my contract with Vodafail. There were no penalties, I just had to return my phone which I was still paying off. No problems there. I have now switched to another TelCo and have fantastic reception, no call dropout. So happy.

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11484 Someone from NSW thinks vodafone is bad at 9 Jan 2011 05:33:09 PM
I wanted to top up my prepaid mobile with my new debit card. First their system made me go round in a loop entering the last 4 digits. No option given to add a new card. Called them over and over again, reception intermittent. Explained situation to someone in India, call dropped out. Left on hold for 10 minutes over again. Tried their website, it would not accept my password or security question. Tried calling them for help, never got a person on the line. All this trouble just to pay them. Their coverage is terrible, and they seem to keep sucking money out of my prepaid I don't understand for what.

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11482 Someone from QLD thinks vodafone is Epic at 9 Jan 2011 05:32:13 PM
I received a text with necessary information on Friday. Problem is that the text was sent to me on Tuesday!
Not happy with reception from home. Others in my house on Telstra and they are crystal clear. Contract handset packed up after first year so now using another that I didn't get from Vodafone. Six months left on this contract if I can't get out of it. Never again Vodafone....never again. going to investigate the breach of privacy now. Not good

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11481 Someone from NSW thinks vodafone is FAIL at 9 Jan 2011 05:28:15 PM
I am currently on a vodafone $69 cap, that allows me $650 worth of calls, 2 gig of data and unlimited pics and normal texts, i can barely use my data because of their S**T 3g coverage and if i want that to be decent i have to switch to optus or telstra!! I have to go outside if i wish to make a phone call because reception inside is so crappy it wont even connect, I live on the far north coast where reception is supposed to be great!! NOT HAPPY!!

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11479 Someone from NSW thinks vodafone is Reception Issue at 9 Jan 2011 05:27:41 PM
Since purchasing A iphone specifically for the data service, I constantly experience a virtually useless 3G network, would be described as FailG Network drops out, times out, waiting for ever for data to load.

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11478 Someone from VIC thinks vodafone is 100% at 9 Jan 2011 05:25:52 PM
My husband and I regularly lost Vodafone reception, often for days at a time. We would call to complain and be left on hold for up to 40 minutes at a time, only to have someone at an overseas call centre tell us there was no problem (really?!).
the final straw came in september 2010 when we had no reception for THREE WEEKS. At the time i was 8 months pregnant. Not a good time to be unreachable by phone. My huusband's business also ran from his phone. We called Voda a number of times only to be told the towers were fine (again, really?!) Finally someone at an overseas call centre insisted on telling us we had to visit a voda store to get our SIMS checked. The nearest store is 4 hours drive away.
He kept repeating his spiel over and over, not listening to the fact a heavily pregnant woman couldn't drive 4 hours to check a sim when i knew the sim wasn't the problem.
We switched providers and had to wear the loss of business, time and energy.

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11474 Someone from VIC thinks vodafone is 80% at 9 Jan 2011 05:09:02 PM
I live in suburban Melbourne and can not rely on mobile phone or internet service to be consistent. One moment I will have full reception on phone and then phone drops out. Battery has been replaced twice by Epping store, just before Christmas the whole phone died on me, when I approached the store about problems the store manager (who tells me she has been there for 3 years and I've never seen her before)is only interested in trying to get me to tell her that the employee who replaced the batteries when they failed was Indian as she had a problem with him and it is against policy to replace battery if they don't work - even on a brand new phone. I now use my old phone and pay Vodafone for absolutely nothing.

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11473 Someone from VIC thinks vodafone is Epic Fail at 9 Jan 2011 05:04:31 PM
Just Paid an $1000 Phone Bill which they failed to notify me untill i was $800 over they should notify you as soon as you go over not $800 over then i paid the bill and they didnt take off the phone barring for 5 days after i paid it i had to ring up i think thats a bit average also and went to Mallacotta and had no reception for 10 days as well which they told me that i would be in there coverage zone.

Just really annoyed at them there an evil organisation and i hope that someone does something bout it

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11472 Someone from NSW thinks vodafone is Breach off contract at 9 Jan 2011 05:00:52 PM
Rubish reception, crap network, vodacrap
9 Jan 2011 05:06:59 PM: uhuh. I feel your pain. They must be in breach. Do they have to pay us back?
9 Jan 2011 07:10:54 PM:

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11470 Someone from NSW thinks vodafone is 100% at 9 Jan 2011 04:53:47 PM
I need my phone for work and basically I can't. Poor reception, dropped calls to clients etc, sub par internet speed and coverage as well as sometimes not even connecting. Even when I call someone and they are not on a call it fails. This has been going on for around 6 months and it is not becoming any better. Im paying $99 a month for nothing...NOTHING.

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11468 Someone from VIC thinks vodafone is pathetic at 9 Jan 2011 04:37:27 PM
Signed up on a 24 month contract in September 2009 after deflecting from 3 due to poor reception in my area. Vodafone actually had the gall to boast about how much better their reception was than 3, and that in my area the service was being upgraded by December 2009.

The first couple of months the reception was OK at best, now I am lucky to have a 5 minute conversation without it dropping out, and even then I have to stay in the one place - how is that MOBILE reception?? I am lucky I have Telstra WI-FI at home because the data loading is nothing short of disgraceful, and to top it off all of a sudden my wife's bills are now being direct debited WITHOUT her consent - how is this possible??

I have 8 months rmaining on my contract @ $88/month, will I have to pay over $700 to terminate my contract, or if I complain enough will I be able to get out of it at a cheaper fee??
9 Jan 2011 05:03:03 PM: My "contract" has five months remaining. Since Vodaphone appear to have breached their contract ( see privacy content)do we have a legal remedy?
9 Jan 2011 05:03:25 PM: Check out the 'How To Complain' link at the top of the page, you will no doubt end up at the TIO, but they should be able to assist you out of your contract penalty free. Best of luck and report back with how you get on :)

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11467 Someone from QLD thinks vodafone is VERY at 9 Jan 2011 04:36:43 PM
My son moved from the gold coast to karratha W.A. in October 2010 with his 3/vodafone phone - he was told he would get reception there. Drop outs were huge and he had no alternative but change to Telsra because he was chasing work and could not be contacted. He was told by 3/vodafone they would only take out his repayments monthly because he was still under contract for the phone and no charges would apply for phone calls. He has just been slugged almost $600 from his bank account which now leaves him with almost nothing. He had no prior warning this would happen and has only worked 3 weeks since 9/10. On contacting vodafone, they were no help. Their website shows you get cover in Karratha but that is untrue. That is the reason he had to change.

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11466 Someone from QLD thinks vodafone is crippling at 9 Jan 2011 04:36:16 PM
Reading reports online about how Vodaphone has breached its privacy policy with the access of customer personal and financial details outside of authorised personnel. As a Three mobile customer (using Vodafone network) I contacted both Three and Vodafone. Both state that Three accounts and Vodafone accounts are different (although reports on whirlpool suggest it is planned to merge them in future). Does this mean Three mobile customers are unaffected?
9 Jan 2011 06:53:04 PM: yeah this has nothing to do with three customers.
9 Jan 2011 09:30:28 PM: vodafone is using seibel to store customer's details while 3 is using 3 central. VHA is planning to convert all 3 central customers into seibel, so just dont get converted until you have to..or just change to another carrier if your contract is up

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11465 Someone from NT thinks vodafone is Extreme fail- constantly dropping out and data hardly works at 9 Jan 2011 04:35:49 PM
Can't use my phone at the office or at home as there is no reception. I have to go outside to take phone calls and I'm in sales. Data rarely works and when it does it's very slow.

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11461 Someone from VIC thinks vodafone is a joke of a company at 9 Jan 2011 04:24:01 PM
same problems as everyone else. constant drop outs in calls, text messages taking ages to send through, and i'm better off getting a mobile dial-up account cos it's faster than my current internet speeds. i'm lucky if i can talk for 2 minutes on the phone. and customer service is a joke. i cancelled my contract after days of talking on the phone to vodafone and am now with optus' $59 cap. it might be more than $45 and i don't have unlimited (aside from text) but at least i have a solid, constant 3G reception (emphasis on the 3G). i'm pretty happy and i hope it stays that way.

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11458 Someone from SA thinks vodafone is WTF is going on with your coverage??? at 9 Jan 2011 04:21:38 PM
Used to get great coverage and signal strength, over the past 6mths+ it has been shocking, constant drop outs in the CBD and surrounding suburbs of Adelaide!!! Fix it Vodafone!
9 Jan 2011 05:12:29 PM: same boat as you,coverage use to be great and now it has turned to complete shit. Constant cutouts, delayed messages and voicemails. I am really starting to lose my patience!

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11457 Someone from VIC thinks vodafone is 11 out of 10 on the fail scale! at 9 Jan 2011 04:21:30 PM

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11456 Someone from NSW thinks vodafone is Its own category of Fail at 9 Jan 2011 04:20:07 PM
Before I changed to Vodafone, I checked to make sure I had reception at home and work (Im a train driver so having a phone is pretty important). Looked good according to their maps.

What a load of Bull. If I stand on one leg facing east and pray to the phone gods I might be lucky to get 1 bar of reception, and if I want to use mobile data at Central then I am dreaming, takes FOREVER and constantly drops out. What phone company doesnt have phone call reception in the centre of the city.

I needed to phone our security team up last night to get urgent help for an unconscious passenger, and behold the phone took 3 attempts to get connected and then, when it finally did without dropping out I only got 2 words out.

This has got to be the worst phone company for reception. Pretty sure Vodafone must work on the idea that everyone doesnt move more then 20cm from a reception tower!

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11455 Someone from NSW thinks vodafone is at 9 Jan 2011 04:18:59 PM
voda phone want me to pay 2000 dollars on a phone i cant use because it gets no reception,they cut my calls off and still expect me to pay when i cant use the sim for anything its a dead set joke i tried reason with them and i wait for hours and once i get a hold all they say is i have to pay 200 a fortnight....i just turned 18 i am willing to pay it just not 200 a fortnight but thats all i can do....really need help if some1 can please
9 Jan 2011 05:34:23 PM: If you use the service, you must pay. Sorry dude
9 Jan 2011 06:54:12 PM: Yeah man... its a contract which you agree to

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11454 Someone from QLD thinks vodafone is at 9 Jan 2011 04:18:11 PM
I have been a customer of Vodafone since 1999. For approximately the last two years, the customer service has been appalling. I have one year remaining on my current contract and I am looking to cancel this contract. I travel a lot to see my family in New South Wales. A majority of my trip, I do not have coverage, despite being told by Vodafone for several years that "it will be up and running by....". I had an incident with a snake this week on my return trip home. Had anyone been bitten, one of us would be dead. I spoke with Vodafone about this on Friday and they apologised for the "issues I have in my life". I now have to speak with the "Network Team" for them to confirm that there is no coverage in the area where I travel before I can cancel my contract without incurring any cancellation fee - funny that, considering I can't get through to this Network Team. I have today attempted to send an email but the "email form is currently out of order".

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11452 Someone from VIC thinks vodafone is 100% Fail at 9 Jan 2011 04:12:53 PM
I have been with Vodafone now for about 16 months and have grit my teeth and tried to bare the horrendous coverage and non-existence of service. I have 8 months left on my contract.

My coverage is constantly terrible and drops our or does not work at all. I live in a built up area in Melbourne which is where the coverage should be very good, but still there is issues with phones calls and especially data use.

Vodafone should give all it's users a free month of use to pay back for the problems that it has caused everybody. If that sends the business broke, so be it, maybe that's what needs to happen.

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11449 Someone from NSW thinks vodafone is F%#KING REDICULOUS! at 9 Jan 2011 04:05:12 PM
9 Jan 2011 05:12:22 PM: Did you have to give the phone back
9 Jan 2011 05:42:39 PM: vodafone will not cancel a conract until they have recieved the device.
9 Jan 2011 06:19:28 PM: It's an iPhone, and I told they can keep the piece of S%#T!
Bare in mind I did spend about 4hrs doing it as I was on hold for most of the time and my phone kept 'call failing'.... (not surprised) took about 5mins once I finally got through to the cancelations department.
Returning the phone is besides the point, you'll end up with a better phone signing with another provider and porting your old number. That's what I did.
Getting an X10 on Telstra Next G delivered on Wednesday.
9 Jan 2011 06:29:30 PM: good to hear
9 Jan 2011 07:47:36 PM: My contract runs out on 2 March. I wish to terminate my vodafail contract ASAP but I do not wish to return my handset. Given the recent troubles, do you think I could argue my point? Does anyone know the implications of not returning a handset?
9 Jan 2011 07:54:19 PM: you have to pay to keep the handset im pretty sure
9 Jan 2011 08:34:21 PM: make them a small offer to keep the handset
9 Jan 2011 09:10:27 PM: Just get the same gander from a different carrier on a different plan. Who cares if you have to return it as you'll have a new one.
Any how if you want to fight for that one I'd suggest contacting the telecommunications onbuson regarding it.
Is it just your hand set your so hooked on? My complaint is about service issues or lack of.
10 Jan 2011 03:17:43 AM: Someone who thinks an X10 is a better phone, someones in for a shock.

Please keep us posted on how it works out.
10 Jan 2011 06:05:33 AM: You can't get much worse than an iPhone.... You have to reset the bloody thing almost everyday and sometimes multiple times a day to fix it from freezing etc etc etc. I've had my iPhone replaced at the Apple store 4 times due to hardware issues alone.
11 Jan 2011 05:33:27 PM: enjoy your x10, idiot
12 Jan 2011 01:37:37 PM: You knob! It doesn't matter what phone you end up with. It's about having a network that works!
And for the record the X10 is rated highest out of all Smart Phones for best coverage in regional areas, which is where I am.
If you've got nothing civil and productive to write, perhaps you should go back to wanking over porn sites..

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11448 Someone from QLD thinks vodafone is Reception at 9 Jan 2011 03:59:10 PM
I purchased my new Iphone 4 on a $79.00 plan from Vodafone only after the map showing the coverage area was highlighted blue meaning a standard reception in my local area, but surprise surprise my new iphone 4 may as well be a paper weight as there is little or no coverage in my home and I'm stuck with a 24 month contract which is useless as I need my iphone at home for work and for family medical reasons.
So I think Vodafone should cancel my contract or let another carrier take over my plan so I can use my iphone the way it is supposed to work as I don't think you should be charged for something that doesn't work.
9 Jan 2011 05:36:46 PM: iphone 4 has a reception fault. Why would you buy it?!

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11446 Someone from ACT thinks vodafone is Poor coverage at 9 Jan 2011 03:49:36 PM
When the system was converted from analogue to digital years ago, we we assured call quality would be excellent, coverage australia wide, drop out proof service etc etc. The old analogue system was far more stable and had excellent coverage. Australians were sold a pup in the move to digital transmission as it has proved to be inferior to the old analogue system.
9 Jan 2011 03:54:10 PM: just like digital TV it is a PIECE OF SHIT!

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11444 Someone from VIC thinks vodafone is pathetic! at 9 Jan 2011 03:38:51 PM
been with them since nov and have had zero coverage on most days and most services after being assured by staff at melton store that service was 100% in my area! Have called many times and put on hold and passed around and then hung up on! Also was talked into n8 nokia and battery is lucky to last 12 hours if i dont use it! Should have stuck with 3 as id had zero problems with their services over past 3 years! When r they going to do something? Anything?

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11443 Someone from ACT thinks vodafone is epic fail. at 9 Jan 2011 03:37:42 PM
vodafone send me inexplicably large bills frequenting almost monthly.
vodafone claim that payments havnt been made and have cut my services three times despite all three times acknowledging they failed and restored my services.
constant reception problems in a seemingly isolated bubble where vodafone actually works.

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11439 Someone from ACT thinks vodafone is Call dropouts at 9 Jan 2011 03:33:00 PM
An extremely distressing event occurred yesterday morning. I was having some problems with a very good friend and they agreed to call me to discuss the issue and the call kept dropping out and attempts at redialling only failed to connect very briefly. They called later and the call dropped out again, and they tought i had hung up on them! This has caused me great distress and has resulted in an already sensitive situation with a friend escalating into a possible loss of a very good friend. I believe Vodafone is materially responsible for the failure to provide a reliable service. I live in an inner suburb of the ACT!!, so would expect reliable coverage when i need it. I have call logs to demonstrate the failed dial attempts and dropuots. I am considering pursuing this matter further and believe i am entitled to compensation for personal distress and loss.

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11434 Someone from QLD thinks vodafone is worst at 9 Jan 2011 03:23:31 PM
I live in area (Buccan 4207) where vodafone's website show's its reception is available, but there's nothing around 99% of the time. (not even outside of the house, where i have to walk around looking for signals) only 1% of the time it worked.

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11433 Someone from VIC thinks vodafone is About as FAIL as FAIL can be! at 9 Jan 2011 03:10:04 PM
I loved 3... It had it's moments, but for the most part gave me great coverage and phone service... not particularly brilliant customer service, but most things were available online.. so not particularly worrysome... Then VodaFail takes over, and my calls drop out, my text messages don't send, or send multiple times. My voicemail costs go through the roof, because the phone never rings when someone calls me, and when I go in to see about getting a phone repair, I'm told that it's not under warranty... despite the fact I was told it would be for the contract term by 3.

The Vodaphone guy I spoke to said that "vodaphone is the only provider who provides a warranty that coveres the full contract term"... lot of rubbish that is. I'm sure everyone does that now.. something to do with a decision of the ombudsman..

But he said something else interesting... apparently there is a difference in how you ROAM depending on whether you are with 3 or with Vodaphone. If you are with 3, your phone will only roam from 3G Vodaphone, to 2G Vodaphone, and to 2g optus if that fails... Vodaphone customers will roam onto 3G optus...

So why the difference. I'm a paying customer - your company bought my company... so why am I treated differently... you're not billing me any differently!!!
9 Jan 2011 03:25:35 PM: 3 took over vodafail
9 Jan 2011 03:42:14 PM: Actually it was a joint Merge ;)

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11432 Someone from ACT thinks vodafone is Reception and Service at 9 Jan 2011 02:54:06 PM
I, too, have received msgs days afte they were sent and have missed out on an earlier important appointment with a medical specialist. I was furious as I had waited for months to see this specialist and then a cancellation came through and I could have been able to see him so much sooner had Vodaphone not failed me!

Also, I have been with Vodafone for about 15 years and renewed a 24-month contract in March 2010 which allowed me to have a Blackberry Short II. I went into the shop planning on selecting an iPhone but the staff member talked me out of it instead to take the Blackberry. Long story short, I was told all the bugs of the first Storm had been fixed - I discovered that was clearly not the case. I complained many times and was, some weeks, back in the shopfront every day with an new issue, sometimes it froze other times it would select one of my contacts and called them or send a blank text msg. They assured me it could be fixed with an update so it was sent away for 4.5 weeks and would not provide a temporary phone despite the phone being a dud. When I requested a new phone and to change from the Blackberry and all its problems, it was flatly denied. I protested my loyalty to the company to no avail and in the end I agreed to purchase an iPhone on a payment plan because I needed a working phone immediately so that now I am in effect paying for 2 phones as we all know there is no such thing as a free phone!

I am mortified that my private personal details may have been sold on to heaven knows who, Vodafone you MUST address this issue immediately and properly. Tell us whose details have been sold - WE NEED TO KNOW NOW.

Changing all your system passwords now is like closing the gate after the horse has bolted isn't it?????

9 Jan 2011 03:02:52 PM: Where did it say they were sold? From what I read it simply explained that the system they use is accessible via the net. And also Telstra uses that same system? I understand your first complaint but I wouldn't rush into whats been published to day seems unfounded.
9 Jan 2011 03:09:58 PM: At 9 Jan 2011 05:02:52 PM "Where did it say they were sold?"

"but Fairfax journalists in Australia have discovered criminal groups have been paying to look at the information."

16 Jan 2011 01:08:35 PM: @9 Jan 2011 05:02:52 PM: I love a loyal Vodatroll.
What is your pathetic spin since staffmembers have been sacked, and the police called in?
I so desperately want to believe you over possibly the most highly respected media outlet in the country.

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11430 Someone from VIC thinks vodafone is total fail at 9 Jan 2011 02:48:14 PM
My mum and and I signed up to Vodafail together, what a big mistake. We are 10 minutes from the city centre and yet we have no reception. I cant make calls and people are always saying to me that that my phone is always off when it never is. I missed an important job interview because they left me a msg cause they couldnt get through and my msg came through to my voicemail 2 days after the interview. I did not sign up to not have any service, and i totally need to getout of this contract but when you ring customer care they take ours and thanks to my phone, the call drops put!

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11428 Someone from NSW thinks vodafone is Yeah pretty bad at 9 Jan 2011 02:44:29 PM
In regards to the data breach, my understanding (and I could well be wrong) is that it's the employee logons at the stores that somehow got breached. Because the Vodafone internal portal can be accessed from any computer, anyone with those usernames and passwords could login and view customer information. However this would always have been the case the way the stores link to Vodafones system, because not all stores are Vodafone stores (some are franchised) yet still access the same system.

Either way this communication SHOULD have been done over secure SSL with short expiry certificate based authentication, or via a private VPN.

""Customer information is stored on Vodafone's internal systems and accessed through a secure web portal, accessible to authorised employees and dealers via a secure login and password.

"Any unauthorised access to the portal will be taken very seriously, and would constitute a breach of employment or dealer agreement and possibly a criminal offence.''

Read more: http://www.news.com.au/business/vodafone-mobile-records-leaked-onto-the-internet/story-e6frfm1i-1225984462550#ixzz1AVvncMD8"

As for other things. I'm 10 minutes from Blacktown in Sydneys West and my reception is bloody hopeless. I've been with Vodafone for 14 years, and mid this year my contract expires. If something isn't fixed come my contract expiry I'll be considering other options. There's only so much a loyal customer can take before they no longer have an option but to look elsewhere.

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11427 Someone from VIC thinks vodafone is Reception at 9 Jan 2011 02:39:48 PM
I get minimal if any reception at my house, receive voicemail hours-days after the original message was left

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11426 Someone from QLD thinks vodafone is pathetic at 9 Jan 2011 02:34:24 PM
Unfortunately both my mobile plan and mobile broadband are with Vodafail. At this stage I'm used to the poor coverage, slow speeds and drop outs. However I've noticed lately that information given by 1512 on credit and data used is not accurate and when the date approaches for the day my credit resets their server always seems to be down or I can't log on to check my usage. This has happened the last 2 months and as a result my usage went over and I was charged and extra $200 for excess use !! When I contacted 1555 they said that 1512 is "complimentary" and only a guide !! If we can't get accurate information on monthly usage how on earth are we expected to follow our usage. It just seems too convenient that this happens every month....has anyone else had a similar experience ?

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11424 Someone from ACT thinks vodafone is Reception!!!11ONE!!!!112 at 9 Jan 2011 02:19:55 PM
I get a message saying "Hey can you come in to work this afternoon?"
"I reply with Yeah sure, I'll come in at one!"
My manager replied with "I sent you that message 3 days ago.."
Smells like a vodafail to me!
16 Jan 2011 01:11:19 PM: Somehow, store the txts and logs. That one would be easy to prove injury in legal action against Vodafone.
16 Jan 2011 08:12:25 PM: No one has ever claimed that texting is an instant form of communication.
16 Jan 2011 08:14:23 PM: It is with every other network :)
24 Jan 2011 08:37:47 PM: You probably think emails are an urgent form of communication too...seriously your boss should call you or, given the supposed 'instant' nature of SMS, call you after 15 minutes of no replys.

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11422 Someone from VIC thinks vodafone is ridiculously at 9 Jan 2011 02:11:03 PM
I could not get reception in my home, in my car, in a shop, or within any structure whatsoever. I kept my phone beside a window in effort to still be able to receive and send calls and messages, at which point I'd have to hold my head extremely still beside that window when talking on it to avoid dropping out. I got facebook messages saying "I tried to call you but it said your phone was turned off" but it wasn't and I got no notification of the call attempt. Messages arrived to my phone sometimes DAYS after they were sent to me and some messages I sent out have NEVER arrived at their destination. And this newest story about the names, phone numbers and addresses of vodafone customers being able to be accessed over the internet scares me too because I put a lot of effort into keeping those details private due to my job. Surely someone can hold them responsible for this!

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11420 Someone from VIC thinks vodafone is Monstrosity at 9 Jan 2011 02:02:53 PM
After receiving a faulty phone and having returned it for repairs 3 times and waiting six weeks and many wasted hours traveling and dealing with vodafone, I finally got the phone changed. Since then they have over charged me by over $250 on my bills and charged me for services that I do not have.
I have spent over 72hrs on the phone with vodafone, many times with the call dropping out because of their coverage and continuous drop-outs, without even a courteous phone call back. They never write any notes about the calls or complaints or promises made, so the story needs to be explained in full every single phone call.
Previously I was on vodafone pre-paid and had 3-4bars of reception at my house for about a year. I then preceded to change to a plan and my reception went down to 0-1 bars if I'm lucky for the last 6 months. How is it that they can claim 98% coverage when I have only covered about 1% of Australia with my travels and only had reception about 40% of the time and even then, 50% of the time it is only on 1-2bars!

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11419 Someone from VIC thinks vodafone is very!!! at 9 Jan 2011 01:59:58 PM
i have been with vodafail for over 3 yrs now, and had nothing but problems with my internet and phone coverage!!! when i call them its the usual, there is nothing wrong with your service blah blah blah... i have also had 2 bills in a row with an extra $200 added to it, when i called up to see why i was told i used to much internet, after speaking to 4 different idiots there i was then informed it was a billing issue and they were aware of it, but yet neglected to inform all that had been affected! after arguing with a manager the 2nd time who basically told me t suck it up and pay the money i asked for a pay out figure and was put through a guy who told me the price, then proceeded to tell me that he had wiped my bill and gave me 8gb extra free of charge, YEAH GREAT, still beats the fact that i cannot use to internet in my own house when told "the new modem you are using is more compatible to the towers in your area" LIES LIES LIES, i have a tower 800m away from me and i get connection then lose after several mintues, i have to go outside and down the back corner of my yard to make a phone call... im sick of wasting my money monthly on a service i cant even use, and i pay 114 + 40 a month!!! after all the phone calls with complaints to them they still refuse to cancel my internet and phone without me owing anything, i deserve more then this voda and so does everyone else!!!
9 Jan 2011 02:33:28 PM: lodge a complain to telecommunication omburdsman...

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11418 Someone from VIC thinks vodafone is uberfail at 9 Jan 2011 01:58:36 PM
Yesterday i was out of coverage for 6 hours, but had not left home....Three used to be bad, but now since the vodafail buyout, it is tragic. will *gulp* be going to telstra once contract is up.

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11414 Someone from NSW thinks vodafone is Telstra is starting to look good at 9 Jan 2011 01:43:30 PM
I have been with vodafone for about five years, I am just back from holidays (Canberra to Toowoomba up the East Coast and back again by car). Largely no reception, no data, messages coming through anything up to a day late, emails coming through anything up to a day late. This includes many of the towns I passed through or stayed in, not just between towns.

Customer service is a joke and having to deal with Lara is a nightmare and more than enough reason to change carriers. I will be going in to speak with a real person at a vodafone outlet and working out how much time I have left on my contract on Monday.

Come on guys, you are quite happy to charge me 89 bucks a month for this, lift your game. Telstra is starting to look good again...

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11409 Someone from QLD thinks vodafone is Extreme fail at 9 Jan 2011 01:30:32 PM
Hello everyone,
I was a vodafone pre-paid customer for years until about 3 months ago when I switched to Optus. At one point with Vodafone, I spent over three hours a week (at over an hour each) on hold with 'customer service.' In one week, I was booted out of the queue by failed reception three times after being on hold for an hour. After that horror week I said 'F THIS' and switched to Optus. I haven't looked back. When you ring Optus, you actually get a person to talk to and I have never spent more than 2 minutes on hold. They also take the time (even up to 30-45min) to talk you through your issues and ring you back when they say they will. Vodafone is the biggest fail in history and I hope they go bankrupt NOW. God, they fail so hard.
10 Jan 2011 03:59:17 PM: thats because optus has no customers.

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11408 Someone from VIC thinks vodafone is Death to Network and Billing at 9 Jan 2011 01:25:39 PM
I bought a new galaxy tab from vodafail website with an online exclusive plan, but I got billed $800 which was supposed to be in my cap. I called them and was on hold for atleast 3 hours and They promised me to call me back and its been three days but no calls yet.
The network is shit as. Never get more then 1 bar on my tab.
I want to kill myself for contracting with vodafone

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11407 Someone from QLD thinks vodafone is Pathetic at 9 Jan 2011 01:22:39 PM
Just received a call back to my mobile after waiting 1hr for return call. Asked if I was paying for call, YES. Please call my landline, very sorry sir that number is not working, tries again, sorry sir still no dial tone etc. Please call my mobile then. Ring, Vodafone here, what is your concern? No internet coverage, no phone service, calls drop out, security breach?, Sorry sir that is a rumour, okay so can you explain my coverage issues? We need to check the setup of your Apple Iphone, tries landline again and it mysteriously works now :-( I explain that I have to use 2g to get any coverage for phone calls and it still drops out. Cannot connect to the internet, when I do it is that slow that sites/pages drop out. ABSOLUTELY PATHETIC. Well sir all we can do today is escalate this problem to check your area (home), what about where ever else this happens? should I call every time? I dont think so. I ask again re security breach and get transferred to customer care? haha wait time is 40+mins and no option of call back. Service? is ridiculous and after previous issues with Vodafail I should never have signed with them again. There certainly wont be a third time. Tried to send email via Vodafail's website and guess what? sorry to inform you that page is offline. No service, no customer care and no coverage, what the hell do they think we are paying for?

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11406 Someone from QLD thinks vodafone is useless since Three merged at 9 Jan 2011 01:20:27 PM
Vodafone had been great for me until they merged with Three. I had just left Three, but joined cause I had heard of the great customer service at Vodafone. At the start, even though there were some glitches (ie: Blackberry Storm), I was looked after and had ready access to a customer service rep who could help me.

My contract ends soon and that impression has steadily decreased. I lose reception in town, I leave a city and completely lose coverage, I spent 2 hours on hold recently, only to get transferred again.

I know where I won't be signing up with soon when my plan renews.

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11405 Someone from QLD thinks vodafone is epic fail at 9 Jan 2011 01:20:22 PM
the two houses on either side of me an i have barely 1 bar of 2G reception let alone the supposed 3G we are meant to get in the middle of suburbs! 2 mins to the CBD & we get NO RECEPTION. I've been told from vodafone "tough luck you must be in a black spot" & have been told my only option is to buy a repeater station .
Calls repeatedly drop out, no matter wher i am or calls just dont connect.
Repeatedly i'll get disconnected from the network, albeit that im showing full reception & its only if i turn my phone off & on again (once i realise this has happened... several hours later) & then get all my voicemail & sms for the day.
ive been stuck in my contract for nearly two years & have had to put up with this for too long. my contract is up in 2 months & I AM OUTTA HERE!!!

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11404 Someone from NSW thinks vodafone is I am sick of Vodafone at 9 Jan 2011 01:19:49 PM
All I want is a working service. I have been trying to contact vodafone for the past 2 months every time i call I have to wait for 40 minutes to be transfered so I give up. I have sent emails to them on facebook and twitter, I have sent comoplaints to the customer relations group via their website and also email still no call. not even an auto response. SO i have not raised it with the TIO hopefully they wil look into it. I am not going to start with the network problems and how I have to hang up and call 10 times for a 2 minute conversation, they are also over charging me, not fixing my bills and when they say they fixed it they dont. I JUST NEED HELP getting out of this contract so I can go to a more reliable company like Optus

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11403 Someone from VIC thinks vodafone is epic fail at 9 Jan 2011 01:18:27 PM
Vodafone assured me i would have awesome coverage but this doesn't seem the case. being from east Melbourne you would assume i get full metropolitan coverage but no. i get limited reception at home and at times i get no reception at houses of friends and family, not to mention messages and phone calls i've never received. now that im only 6 months into a 24 month contract im not keen on spending another year and a half with terrible service and with the chance of my private details leaked. is there any way of finding out if my details have been breached?

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11401 Someone from QLD thinks vodafone is Catastrophuck. at 9 Jan 2011 01:13:34 PM
I live in a metro Brisbane suburb, and yet reception sits between 2 bars and zilch while at home(iPhone 3GS). Calls drop out and people on the other end often cant hear me. Texts are frequently undeliverable, MMS's generally turn up weeks late and sometimes not at all. The 3G data rate is atrocious, and I though I'm paying for 1GB of data, I'll often bail to my home wifi because the data is so SLOW. On top of all this, I see Voda's massive privacy fail in the news.

TLDR: NOT happy Jan!

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11400 Someone from NSW thinks vodafone is extremely at 9 Jan 2011 01:10:49 PM
I brought a month to month broadband data plan with a pocket wifi device from Vodafail and I've had problems with it ever since. it's just so frustrating. Everyday I try to connect but the device just keeps saying No Network or SMS Only. When it finally saids connected every time I try to browse a website it drops out saying No Network again. The longest continued connectivity I had with the Vodafail network is probably 1 hour. That's pathetic. I can't wait to move to another network.

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11396 Someone from NSW thinks vodafone is TRULY EPIC FAIL! at 9 Jan 2011 01:02:43 PM
poorest network coverage!!!! $69 cap plan with no service coverage on my phone.

thanks alot voda! thanks for the horrible service!

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11395 Someone from VIC thinks vodafone is massive at 9 Jan 2011 01:01:20 PM
When I signed up to Vodafone I was told I would get coverage in country Victoria (4 hours west of Melbourne). To my surprise when I got back to my home town in the country, I had no service, infact the service was non-existent just 40 minutes out of Ballarat. This is so frustrating considering I'm always going into the country for work.

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11394 Someone from NT thinks vodafone is Dissapointing.. at 9 Jan 2011 12:58:16 PM
Look I am a vodafone employee and I recently read about a unkowm person claiming they work for vodafone stating "suck shit your the idiots that sign the contracts" I don't believe this is actually a vodafone employer as all of us here at casurina have contracts with vodafone and experience the same difficulties such as drop outs, reception, Internet issues, and customer care what u don't realize is that it's hard for us when u get angry at us when all we are licensed to do is sell you the phone! I personally if I know the phone is shit and heard bad about your suburb I will not sell! Because I am genuinely a nice person. But I am just stating for all of us at casurina we are sorry for the problems but there is nothing on our end we can do! Customer care drives me wild and even if I have a problem with my phone or contact I have to sit on the phone for hours too. but is a job and I have to do it to my best no matter the circumstances!

Yours sincerely vodafone employee casurina!
9 Jan 2011 01:03:50 PM: I definitely feel for your situation. The nature of this forum being anonymous is that we cannot be sure that anyone is who they say they are. It could be troublemakers, or disgruntled Voda employees. Clearly there is a wide spectrum of opinion within Voda itself. This website does stress again and again for customers to not take frustrations out on employees who are not responsible for the issues and cannot help much. I just hope people listen and also the higher ups at Voda get their act together to support both their employees and their customers.
9 Jan 2011 01:10:37 PM: Vodafone is not the best carrier for NT I have experienced this first hand each time I visit NT I have to take a different service provider, to stay in contact with WA.
9 Jan 2011 01:28:29 PM: I hope so too, but I am close with all the other girls that work here and all of them feel the same pain as we are all Voda customers as well as employees so they wouldn't wrote a statement like that! Our manager has lightly briefed us on the matters but we are still pretty oblivious to what's going on, and then I found this website. To be completely honest I was with opts before hand and not sticking up for my work place but I do get better reception with Voda!

Cas employee!

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11392 Someone from VIC thinks vodafone is Of the highest level at 9 Jan 2011 12:52:27 PM
My $59 cap plan costs me between $89-$150 per month due to the sub standard coverage the 3G network allows.

Why are we paying for their poor network coverage!?

THIS IS NOT THE 1980'S... Technology should not be this outdated and poorly maintained!

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11391 Someone from NSW thinks vodafone is Fail Central at 9 Jan 2011 12:42:23 PM
I have the usual issues, limited coverage, limited 3G, drop out calls, and the most annoying, messages taking 12 hours to go through to people in the same suburb on the same fail network. Rang them up went through the coverage check and came back that I am in a low signal area. They gave me 3 months free access (which is good), even though I tried and tried for a release of contract, but since I moved house recently about 4 kms away I dont get out of my contract even though both addresses have less than average reception. Checking the coverage map on their website its says that basically my whole area is covered and that every part of sydney is covered, which is a complete lie, isn't there some kind of law against false advertising and misleading coverage maps that are nowhere near accurate??

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11389 Someone from ACT thinks vodafone is Pretty Bad at 9 Jan 2011 12:37:02 PM
Yep Vodafone suck bigtime. Living in Franklin (Gungahlin) my wife and I supposedly have full coverage. Well that be a lie. We both have iphone 3GS's and we are lucky to get 2 bars when outside the house and when inside it is a crap shoot between 1 bar and nothing at all. Have also experienced call dropouts, text message issues (eg: receiver gets them 6 hours after sending them, can't send them at all). My favourite was when we went to see Bon Jovi in Sydney and the SFS. Missle of Sydney and I couldn't get coverage. And.... don't get me started on the call centre. Bravo Vodafone, Bravo!!!!!

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11386 Someone from QLD thinks vodafone is BIG FAT FAIL! at 9 Jan 2011 12:22:17 PM

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11385 Someone from NSW thinks vodafone is VERY FAIL! at 9 Jan 2011 12:19:47 PM

Mobile security outrage: private details accessible on net Natalie O'Brien
January 9, 2011

The personal details of millions of Vodafone customers, including their names, home addresses, driver's licence numbers and credit card details, have been publicly available on the internet in what is being described as an ''unbelievable'' lapse in security by the mobile phone giant.

This website is aware of criminal groups paying for the private information of some Vodafone customers to stand over them.

Other people have apparently obtained logins to check their spouses' communications.

Advertisement: Story continues below Personal details, accessible from any computer because they are kept on an internet site rather than on Vodafone's internal system, include which numbers a person has dialled or texted, plus from where and when.

The full extent of the privacy breach is unknown but this website has learnt that possibly thousands of people have logins that can be passed around and used by anyone to gain full access to the accounts of about 4 million Vodafone customers.

Professor Michael Fraser, the head of the Australian Communications Law Centre at the University of Technology, Sydney, said that it appeared to be a major breach of the company's privacy obligations and ''unbelievably slack security''.

''The fact you can look up anybody as easily as that seems to be a gross breach of privacy and resulting in an almost negligent exposure to criminal activity,'' said Professor Fraser, who also heads the Australian Communications Consumer Action Network.

A spokesman for Vodafone said yesterday the company had ordered an immediate investigation and review of security procedures.

''Customer information is accessed through a secure web portal, accessible to authorised employees and dealers via a secure login and password,'' he said.

''Any unauthorised access to the portal will be taken very seriously, and would constitute a breach of employment or dealer agreement and possibly a criminal offence.

''We will be conducting a thorough investigation of the matter with our internal security experts and will refer the matter to the Australian Federal Police if appropriate.''

He said all passwords would be reset, and training and other procedures would be reviewed.

The revelations come as Vodafone is facing potential lawsuits and widespread customer dissatisfaction with network access.

More than 9000 customers have joined a class action and the company has set up a number of taskforces to try to fix the problems.

In this new saga for Vodafone, dealers have revealed that they are frequently asked to do ''favours'' and to pass on their login details.

Because the customer database is not an intranet (internal company system) and instead on the internet, users with a password can log in to the portal from anywhere, then access any customer's information.

Vodafone retailers have said each store has a user name and password for the system. That access is shared by staff and every three months it is changed. Other mobile dealers who sell Vodafone products also get full access to the database.

Anyone with full access can look up a customer's bills and make changes to accounts. Limited access allows searching by name, which takes much longer and is more involved but can be just as effective when done correctly. ''It's scary stuff in the wrong hands,'' one dealer told this website.

Australian Privacy Commissioner Timothy Pilgrim said all organisations should take appropriate steps to secure the personal information of their customers or they risked breaching the Privacy Act.

''If an individual believes their privacy has been interfered with they should first contact the organisation responsible and if they are not satisfied with their response they can make a complaint to our office,'' Mr Pilgrim said.

He has backed the federal government's intention to give his office extra powers to impose penalties should he find a breach of the act.

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11383 Someone from NSW thinks vodafone is miserable at 9 Jan 2011 12:08:38 PM
Vodafone-Hutchison Australia has been a mess the day both were merged and it has lost the plot,the mindset has been that they are now a big player in the market. They do not worry about customers' well beings.

The network can not hold connection, devices have become unsable, download speeds are not meaninful,now we are in trouble,all our personal information in the hands of unwanted people

They have all the call centres in Mumbai.
9 Jan 2011 01:05:49 PM: So this means all our offshored personal information including credit card info is also in the hands of the Mumbai Bombay operators ? May God help us if this is true.

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11378 Someone from VIC thinks vodafone is VODA IS THE WORST NETWORK at 9 Jan 2011 11:50:02 AM
NEVER SIGN TO VODAFONE I was called on tues to confirm that I would be home for a ph delivery friday and only to be told friday afternoon that the handset will not arrive until mon/tues. 4hours in total on hold to find out what was going on only to be offered a $30 credit and told they understand. BULLSH!T you work until 530am only to get up at 9am to wait for a handset that never arrives and then you will understand. i have had trouble time and time again with vodafone... recontracting, customer service, instore problems... NEVER AGAIN!!

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11377 Someone from NSW thinks vodafone is completely useless at 9 Jan 2011 11:44:56 AM
Hi I came to vodafone 5 months ago from telstra, what a mistake. Reception is pathetic and costs me business. At Dinner a few nights ago with friends sitting outside at Darling Harbour five people at the table on vodafone and not one of us could get a signal.VODAFAIL!!! After years with telstra on a $79 cap and never exceeding my usage, my vodafone bills are always over $100 up to $300. Admitedly I did add data to the package but only check a few emails each month and was assured by the ever so helpfull sales boy that I would never exceed my usage. yeah thanks mate.But maybe you should of told me up front that I'm billed in 1 minute blocks compared with 30 second blocks at Telstra
I am currently considering paying out the $1500 left on the contract and going back to Telstra,I will probably save money and have reception when I need it. Td

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11375 Someone from VIC thinks vodafone is Half the service at 9 Jan 2011 11:42:01 AM
My phone loses reception so often it's not funny. I will not be renewing my contract with 3 again. They use to be much better before Vodafail took them over.

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11373 Someone from NSW thinks vodafone is words can't comprehend at 9 Jan 2011 11:34:18 AM
After getting an i-phone 4 on a plan from vodafone I have had non-stop problems with it ranging from no reception to dead battery life, when I took it to the store that I purchased it from as its battery would no longer stand up for more than 3 hours when charged to 100% the woman informed me that it will take at the minimum 5 days for a new phone or my repaired phone to be returned to the store. This means that I will lose all of the information gained on my phone and I have only had this phone for less than a month. Until this is repaired I will not be paying my bill as I am not using the phone, I don't even have the phone! Vodafone's customer service is ridiculous and after being with another phone service provider I thought that service could not get much worse, apparently I was wrong.

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11371 Someone from NSW thinks vodafone is terrible at 9 Jan 2011 11:33:08 AM
i live in a central sydney suburb and find it extremely hard to contact friends on the same network and be contacted by them.

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11366 Someone from NSW thinks vodafone is An Epic Fail at 9 Jan 2011 11:18:57 AM
Well according to the young douche at my local vodafone store he gets reception where i live when he visits the area and its obviously my E71.... Ahhh no its not. Hardly any reception in my area with vodafone, optus telstra perfect or when the reception is at a moderate level i connect to my fb page its goes to nothing, the joys of vodafone. And then waking up this morning to read in the paper about leaked phone bills. Well i am waiting for the "call back" to get out of my contract and off to optus i go, definantly won't be telstra.

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11364 Someone from QLD thinks vodafone is Fails worst than the Australian Cricket Team at 9 Jan 2011 11:04:12 AM
I live in the north brisbane area (less than 5km from the city) and I hardly ever have full 3G service available. The service is never full in my house and most of the time I need to walk outside to have clear coverage on the phone.

When I stay with my g.f who lives 10km from the city it struggles to receive 1 bar of 3G and most of the time will be on 'edge'. How hard is it to received clear coverage? I travel frequently to the Sunshine Coast where I don't even bother going onto the Internet as the service there is extremely poor.

My most recent frustration was standing on a family members back deck in the stafford heights area during a phone interview and my phone dropped out twice, it's a complete joke! Now I read that Vodafone has been hacked and customers personal information is available!! How much longer can this go on for?

I sit here typing my vodafail experiences on telstra wifi as I don't think my Vodafone service will work for me :s

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11362 Someone from NSW thinks vodafone is Was told there are no priblems at 9 Jan 2011 11:00:38 AM
I live on the central coast and since Xmas od 2010 i have been having network issues with vodaphone such as reception, internet usage etc.. I have rang vodafone to complain but was told " that there ARE NO network issues and that it must be my phone ( i have iphone4)... however when i went into a vodafone shop i was told that there are network issues and that hopefully problems will be resolved by febuary?...Now who's right a vodafone store or the vodafone support centre?
9 Jan 2011 12:19:07 PM: well considering the call centre is in india, the call centre is right!!

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11358 Someone from QLD thinks vodafone is Really Fail at 9 Jan 2011 10:45:33 AM
I have a Vodafone contract for 24 months with an Iphone 3GS. I think I only have about 9 months to go on it now. Despite the fact that I get abysmal reception in major shopping centres such as Chermside at times, and cannot get receiption at my parents place in Brighton, because there is no issue with my reception at the place I reside when I signed up (Zillmere), I have no recourse to exit my contract. I tried to look up a web site when on the move yesterday, to no avail. Every time I unlock my phone after going for a drive, I just see "The mobile network is not available"... seriously not good enough guys. I have 1 gig of data a month, and anywhere I try to use it, it is unusable. People use their own wireless network at home, so kinda useless to use it there.

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11357 Someone from NSW thinks vodafone is VERY fail at 9 Jan 2011 10:38:55 AM
My husband signed a contract for 24 months in April 2009 for a Blackberry Storm paying $79/month. The phone had to go back a few times for fixing. Until the last time, in middle 2010, it stopped texting. He called Vodafone many times and they always gave him the same procedure, after waiting for a long time. The customer service attendants could speak/understand proper English. One of the shops sent the phone to the repair service and wanted to charge him, even though the mobile was still under warranty. After many calls and weeks without texting, he finally got a new phone after saying he was going to put a formal complaint with RIO. These were like magical words. The new phone given to him was not a Blackberry Storm, it was a very cheap model on a $19/month plan, while he still has to pay $79/month. If it is not enough during the last months his phone has been unable to make or receive calls when he is at home due to the poor service (we leave in the Eastern suburbs where should be good service according to Vodafone coverage area). I have found Vodafone extremely frustating! Never again!

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11356 Someone from NSW thinks vodafone is Uber fail at 9 Jan 2011 10:34:13 AM
I only really noticed the drop outs and bad reception a few months ago and it has progressively gotten worse since. Unfortunately I dont think I have had a call this week that hasnt dropped out. I am constantly getting delayed messages, in fact last night I didnt get my friends msg till halfway through the dinner when she was sitting next to me!? People are apparently calling me but my phone does not ring and i dont get notifications till hours later.
I feel really bad for Vodafone, but enough is enough. They made a silly move to money grab and now it has come back to bite them.
my contract is up now so looks like i will be moving to another network :(

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11353 Someone from VIC thinks vodafone is very fail!! at 9 Jan 2011 10:28:14 AM
Can't get reception half the day, missed calls, drop outs...the list goes on

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11352 Someone from NSW thinks vodafone is very at 9 Jan 2011 10:26:38 AM
My husband who lives in country Queensland where there is no Vodaphone coverage asked me to disconnect his service. This was back at the end of September 2010. On Monday 27th September 2010 I tried phoning Vodaphone and spent half an hour just hanging on hold. I then got on line and the only place I could find to contact Vodaphone was their technical support team. So I sent them an email and they sent me an email back telling me that someone would get back to me with reference to my "enquiry". So far no one has contacted me over this. A few weeks later I rang another number which connected me to Vodaphones call centre in India. The Indian man I spoke to said they could not help me because they needed my husband to ring them which he is unable to do. Before he left to go to Queensland we rang Vodaphone and he put me on the account so that I could be his voice as it were. I have the password and the accounts were paid by cheque with my name on them. For this organisation to flatly refuse to cancel the service because they cannot speak to my husband is ridiculous in light of the aforementioned intentions of my husband. I have not paid the last three bills and have no intention of doing so. I do not see why I should pay for something that is not needed anymore.

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11348 Someone from SA thinks vodafone is very at 9 Jan 2011 10:16:02 AM
messages are always late or will only send after i make a phone call. i cannot sit in my bedroom and maintain service for more then 30 minutes. having missed appointments and good partys thanks to a crap reception with i think is in breech of contract i am not happy

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11346 Someone from QLD thinks vodafone is Big Fail at 9 Jan 2011 10:05:01 AM
Poor or no reception almost every where I go

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11344 Someone from NSW thinks vodafone is very fail at 9 Jan 2011 09:58:56 AM
very bad reception drain the battery I called them about two months ago and guy asked me to give an alternative number so I can trouble-shoot your mobile while talking to you using your land-line the guy never called me again. After two weeks I tried again to call Vodafone after hours of wait I managed to get through and complained about the reception problem and no one returned my call she apologized and after hours of troubleshooting she decided to send me an other sim card and I finally I received the new sim card and the reception is the same. Most of the time I get no reception at home. It only happened about 3 months ago. I used the network for about 4 years.

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11342 Someone from NSW thinks vodafone is Epic at 9 Jan 2011 09:57:33 AM
I constantly experience dropouts, failed calls, "can you hear me" calls, the need to reset my phone to get a signal, prompts that my network has disconnected and if I leave Sydney - I can't really use my phone at all. Combined with the recent article in the Sun Herald about user's personal information, including driver's license numbers and credit card details, being available over the internet to anyone with a Vodafone store password - I've had my fill of Vodafone.

I'm on an unlimited call plan, which is cheap for unlimited calls and is why I went on it, but it isn't cheap if you account for the fact I'm not receiving the service I contracted Vodafone to provide. I've lost numerous business calls, but thanks to other forms of technology have been able to get back in contact with clients and therefore probably haven't lost any business or suppliers as a result - just annoyed a few people. But I would like to cancel my contract without having to pay the cancellation fees. Which I think is only fair if they can't provide the contracted service or guarantee my personal information will remain secure.
9 Jan 2011 10:00:21 AM: Give the TIO a shout! Check out the 'How to complain' link at the top of the page for more information. They should be able to assist you out of your contract penalty free.

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11341 Someone from VIC thinks vodafone is Frustating at 9 Jan 2011 09:55:40 AM
I am currently looking for a job, as I need to make lot of phone calls to recruitment agency went for the $69 VodaFone plan. But I have received complains from many caller that, they cant reach me by phone. So the whole purpose of my getting a vodafone was useless. I live just next to Melbourne CBD, I am wondering if I have network problem, imagine what will happen to people who are further away.
9 Jan 2011 10:27:10 PM: I lost out on jobs because like you, i applied online thru recruitment comanies and never heard anything back - so i call a couple to find out how my applications were going, only to be told they called me numerous times and couldnt get thru, hence the jobs were taken by someone else. I was with Vodafone at the time. I cant emhasise enough how much I detest them........

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11338 Someone from VIC thinks vodafone is Painfully Fail at 9 Jan 2011 09:41:22 AM
I went on a 2 year contract with vodafone just over 12 months ago after being on pre-paid for a while but now wish that i hadn't done so. The amount of drop out calls & no service available i've experienced is just doing my head in. I've recently received another phone bill & was shocked to see the total that I owed, after further investigation into my bill I discovered that when vodafone had no coverage but latched onto a Telstra tower I am being charged for this. My call would drop-out & it would cost me a $1.14 to call that person back not once,twice three times but four times (work calls). So I think that Vodafone has more than made it's money out of me over the last 12 months. If I could cancel my contract right now I would do so quite happily. VERY FRUSTRATED & ANGRY at the moment to the point that I could just throw my phone out the darn window & think nothing of it. Thanks for nothing Vodafone
9 Jan 2011 09:54:55 AM: When in doubt, Give the TIO a shout! Check out the 'How to complain' link at the top of the page for more information. They should be able to assist you out of your contract penalty free.

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11337 Someone from VIC thinks vodafone is Ridiculous at 9 Jan 2011 09:36:15 AM
I'm having trouble with my mobile phone reception namely where I work in a major Melbourne hospital.
Prior to using Just mobile (vodaphone) I was with Savvytel (also vodaphone) and I received reception where I work. However since I've switched to Just mobile (vodaphone) it does not receive any reception while I'm at work, with SMS being delayed as well.
This obviously doesn't make sense, however on a recent trip along the east coast of Victoria to Mallacoota. This was also evident as my husband's phone is with Savvytel (vodaphone) and in certain areas eg. Tambo, Foster, Cape Liptrap, my phone would only have emergency signal and his would have reception to dial out.
I have two different phones (Nokia and Siemens) and have tried them both at work. It also did not make a difference when I took out my sim card and put it in my husband's phone (Motorola) to see if I got any reception. So the phones are not an issue.
Having poor reception in an inner capital city location is ridiculous, regardless of what their map tells you

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11335 Someone from VIC thinks vodafone is Very at 9 Jan 2011 09:27:42 AM
Since I signed a contract in Nov 09 I have been getting nothing but utterless and poor aspects out of my service. My account is heavily screwed up with over $5000 of credits issued for Vodafone's billing issues where I have been billed incorrectly and billed by there internal system generating charges irralevant. Today is my billing cycle and I have just logged into my account and found a $742 bill - (totally incorrectly billed) as I am on the $99 unlimited plan. I cancelled a contract about 2 months ago and last months bill included DOUBLE the cancellation charge and now they are trying to bill me again. This is utterless as now I have to waste my time calling them - (being on hold, transferred between departments and explaining my frustration and then probably being promised by them that this will not happpen next month and seeing it reappear. I am sick and tired of Vodafone, I've always kept on my best impression to always be positive when issues do happen to my account and services but this is just getting out of control.

My bill summary for since Nov-09: http://i52.tinypic.com/2z70ccx.png
My payment summary since Nov-09: http://i54.tinypic.com/2my45rr.png

As for reception wise I get one bar at work and then my phone will go to 'searching' then 'roaming' then followed by 3G and so on. As I am on call this is just super frustration and being informed by them that my work location has full 3G reception, I don't see this as the case. I've spoken to the iPhone team, replacted sim cards and tired different handsets but I still get the same old same old. Trying to use the internet on the train (Melbourne Metro) is also just disgusting just trying to update my Facebook status or check for notifications will just time out because my phone is constantely switching to roaming, 3G, searching and no service. Sometimes I need to put my phone into airplane mode just so I can get it to search for a 3G network.

I've contacted the TIO, I've contacted Vodafone and done everything to troubleshoot the issues they admit they didn't have until this site was open. I'm getting in loop holes and waste my time.

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