Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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10001 Someone from WA thinks vodafone is Incredibly fail at 2 Jan 2011 06:18:56 PM
I get dropped calls, data rates that my old 56k modem could beat, incredibly poor coverage, call ghosting and have spent over 15 hours on hold to customer care. I've changed phones at my own expense and tried friends phones. I'm at my wits end with this. And so sick of hearing Lara tell me Rio hang in there. I know for a fact you won't be with me really soon. Release me from this contract so i can get a Telstra Sim.
2 Jan 2011 06:26:41 PM: At a guess, The TIO will be able to help you out of your contract. Check out the 'How To Complain' link at the top of the page (Make sure you follow all steps, as the TIO will require all of the information). Best of luck.