26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10038 Someone from QLD thinks vodafone is 100% at 3 Jan 2011 06:19:41 AM
As a 17 year old I jumped at the chance to get the latest mobile, and the only company that allowed me to sign up for a contract was Vodafail. Furthermore to being exploited by being put on a plan twice the cost of the one I was actually after, I was blacklisted by Vodaphone over an amount of money THAT ENDED UP BEING CREDITED BACK TO MY ACCOUNT. To cut a long story short, I called to change my billing address and cancel my contract after it was up. The contract was not cancelled and the address was not updated, leaving me to believe I had no outstanding charges on my account. Well shock and horror, eventually the mail was forwarded to my new address twelve months after they had began sending warnings of being blacklisted over $20.45. It was too late when I realised. I called to dispute the charges and received a refund cheque to the same value - $20.45. However, after repeated attempts at resolving this, the credit default remains on my account to this day, and without the option of receiving a bank loan, I have had to take out several high interest loans for my car and business, leaving me with weekly backbreaking budgets and thousands and thousands of dollars down the drain! thanks vodafone!
3 Jan 2011 07:06:22 AM: Get onto the ombudsman asap
4 Jan 2011 04:43:28 PM: I don't see how this is possible. Vodafone uses a system called siebel. In this system if a customers date of birth is less than 18 years then you are unable to proceed with a contract as you legally need to be 18 to sign a contract.