Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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10040 Someone from NSW thinks vodafone is No 3 Months Free at 3 Jan 2011 06:57:50 AM
I went into a 12 month contract that included three months free access and 10% off my contract bill each month. I got my first bill recently after being with vodafone for just over a month and realised there was an actual figure amount to be paid when I should have 3 months off my contract which should make my bill a nil amount. I also noticed my 10% off was not 10% but about 9%. I called Vodafone care and their customer care employee "supposedly" put down an enquiry to their boss to fix the issue while asking me to email their boss with my receipt showing proof I am meant to have 3 months free access. I also enquired about the 10% and they stated a few things about GST that I am still unsure about. I has been about a week and I have not heard from them.