26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10040 Someone from NSW thinks vodafone is No 3 Months Free at 3 Jan 2011 06:57:50 AM
I went into a 12 month contract that included three months free access and 10% off my contract bill each month. I got my first bill recently after being with vodafone for just over a month and realised there was an actual figure amount to be paid when I should have 3 months off my contract which should make my bill a nil amount. I also noticed my 10% off was not 10% but about 9%. I called Vodafone care and their customer care employee "supposedly" put down an enquiry to their boss to fix the issue while asking me to email their boss with my receipt showing proof I am meant to have 3 months free access. I also enquired about the 10% and they stated a few things about GST that I am still unsure about. I has been about a week and I have not heard from them.
3 Jan 2011 07:05:10 AM: Help me someone who works in accounting,but isnt it law that all prices must include gst? (I get the impression the dispute here is that perhaps gst wasnt included)
3 Jan 2011 07:15:20 AM: My dispute is not just that GST was not included in my receipt i.e. I'm meant to be paying only $62.10 on a $69 contract per month, not not $62.72 (I know its measly but every cent counts in my household), but I am also meant to have 3 months free access for my account which does not show in my bill. They have said that I don't have 3 months free access on my contract even though it clearly shows on my receipt.
3 Jan 2011 07:19:23 AM: I had the same issue actually, they billed for the incorrect account and forgot about the three months free. It turns out that the three months is actually months 4,5,6 of the contract although they never tell you that. Long story short after a lot of explaining and arguing how it wasn't right they made the first 3 months free and fixed the bill. Call up the vodafone number and try and get through to the accounts people, if you have a receipt then they can't argue. Goodluck!
3 Jan 2011 07:37:54 AM: I just called up vodafone just now and luckily for me got through in about 20 seconds which is a first as I am usually on hold for about 20 minutes to about an hour. The person was no help at all! They said they will advise the person who spoke with me before about the problem and they will call me back. I asked about the GST thing and they said the same thing, then cut off. I should have tried to be more stern as this would possibly be the only time I actually got put through in less than a minute!
3 Jan 2011 07:55:42 AM: Bills could and should be much simpler, but they do thier best to baffle us with the bullshit