26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10043 Someone from NSW thinks vodafone is Drop outs, excessive black spots, delays with voice mail at 3 Jan 2011 07:23:46 AM
I previoulsy used Vodafone about 6 years ago. At the time they provided a decent service. In June I needed to enter into a contract due to a new job. The reliability of the service since then has been woeful. If I have a long phone call I fully expect the call to drop out.This can also happen with short calls too. I drive a lot for my job and have found numerous black spots in areas that you would fully expect to have service. And delays with their voice mail being delivered are regularly delayed up to half a day.


Also, when I entered in to the contract I thought their voicemail (not video voicemail on iphones), 13 no's and 1300 no's where included in the monthly charge. The booklet with services and charges had a summary that showed these services included in the monthly charge. This summary was what I read with the sales consultant when I entered into the contract. Further on in the booklet the detail of charges was different and contradicted the sumary earlier in the booklet. When I visited the store later to show them the mistake, the consultant simply said it is a typo. I would think this is a critical mistake and misleading that should have lead to the withdrawal of the booklet promoting their services.